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Problem with candles

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    Problem with candles

    Hello,

    i have Kinetick realtime datafeed.
    When I use a chart, no matter what index i take, there is no new candle plotted after it should happen (after 1min,2min,..., no matter what timeframe i take).
    So I have the last candle, which shows me the actual price (moving up and down) but it is stucked in an old date that doesn't actualize.
    Can somebody help me? Thanks in advance!

    #2
    Hello,
    Thank you for your post.
    Please send me your log and trace files for today so that I may look into what occurred.

    You can do this by going to the Control Center-> Help-> Mail to Platform Support.

    Please reference the following ticket number in the body of the email:1193191.
    I look forward to assisting you.
    Cody B.NinjaTrader Customer Service

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