No historical data thru rithmic for CME

[markuse]

Hello,
historical data is missing today for CME instruments (6E, ES) from about 9.37 am thru 10.07 am EST. I am using Rithmic.

Thanks,
Mark

[NinjaTrader_EricB]

Hello and thanks for writing in,

My apologies, a few users have reported experiencing a problem with the Historical Data Servers this morning. We have redirected to another one of our servers that is up and running.
Please restart NinjaTrader. After restarting you should be able to connect to the historical data server with CQG/Continuum/Rithmic.

If you are unable to connect still please let me know

[markuse]

Thanks, Eric!

[NathanO]

I have no historical data for FESX via Rithmic

[NathanO]

also missing data for FDAX and ES

[kmcfadden]

Have restarted as advised but data still missing. Any update on a fix please

[NinjaTrader_EricB]

Thanks for posting,

If you’re still unable to get historical data after restarting, please write in to platformsupport @ ninjatrader [dot] com, or from the Control Center, go to Help > Mail to Platform Support…

[NathanO]

I have sent an email, ticket 1175760

Thanks

[markuse]

Hello, I am missing historical data for FGBL (Bund Future) and FESX - both Eurex products - from 2 am thru 10.25 am EST on Oct. 16 2014.

Thanks,
Mark

[NinjaTrader_ZachS]

Hello Mark,

Thank you for writing in.

Please shut down and restart NinjaTrader. Advise if you continue to experience the same missing data. If so, please send us a note to platformsupport(at)ninjatrader(dot)com.

I look forward to your reply.

[markuse]

Thanks, it works now.