Login Failed

[nourozi]

Hi there,

When I try to connect to my data feed I get the following error message:

"Login failed: please check your account connection parameters and your internet connection"

Do you know what the issue is?

Thanks,

Erfan.

[NinjaTrader_PatrickH]

Hello Erfan,

Thank you for your post.

It is either due to the username and password being incorrect or no longer valid or an internet connection item. So I may further test your account connection on my end, can you please send me your configuration file?

You will find your configuration file in the following directory:

• (My) Documents\NinjaTrader 7\config.xml

Once located, please attach the config.xml file to an e-mail to platformsupport[at]ninjatrader[dot]com with this thread in the subject line: "http://www.ninjatrader.com/support/forum/newreply.php?do=postreply&t=69133"