Surface Pro 3 Windows 8.1 & NinjaTrader

[Ja'sun]

Every time my device has a system update, in which firmware updates as well, a new Machine ID is generated in NINJA causing me tons of vendor fees for adding a new Machine ID. In addition, ninjatrader is only software loaded on the device and it is always freezing. Can anyone tell me why is going on, as this is a huge inconvenience?

[NinjaTrader_ZachS]

Hello Ja'sun,

Thank you for your post.

1. NinjaTrader does create the machine ID, this is created by your PC. Unfortunately, if updates are changing your machine ID, there isn't anything we can do about it on our end.

2. Do experience non-responsive behavior without your workspace applied? It's possible that your workspace is overloading your CPU. It's important to understand that NinjaTrader 7 only has access to a certain amount of your PC resources because it is single threaded in real-time.

To test this, I would like you to try and reproduce the issue without your saved workspace on a chart that has no indicators applied.

As a test, please take the following steps to force NinjaTrader to start without your saved workspace. You will have the option to reopen these after our tests.

• Shut down NinjaTrader
• Navigate to (My) Documents\NinjaTrader 7\workspaces
• Delete the file named "_Workspaces.XML".
• After deleting this file, restart NinjaTrader which should startup without any workspaces.
• Once NinjaTrader has started on just the control center, please open a new chart and test for the issue.
  
  *Please note this will not delete your workspace however the new blank workspace will be named Untitled1. If you have a workspace already named Untitled1 however you will not want to save the workspace when exiting NinjaTrader, otherwise it will overwrite it.

If there are no issues on this new workspace, please try opening the previous workspace by going to File--> Workspaces--> Open workspace.
If this reintroduces issues, I would suggest rebuilding your workspace. Please keep track of what indicators you add back in so that we can narrow down what indicator is causing the issue if the issue returns. I also suggest making a backup of your workspace so we can restore a backup if the issue returns.

Below I have provided a link to the Backup and Restore section of our help guide.

http://www.ninjatrader.com/support/helpGuides/nt7/index.html?backup__restore.htm

Please let me know if you are able to reproduce the issue without your saved workspace.