esignal not updating

[billko1977]

Just signed up for esignal GTIS data feed.Shows connected in ninjatrader and chart/volume load but its not current and never updates.
Hoping for some insight into what i may be doing wrong

ok now im connected to my FXCM feed and its not updating either.

i havent used Ninjatrader in a few months but was working fine before

[NinjaTrader_Kyle]

Hello billko1977,

Thank you for your post.

What version of NinjaTrader are you using? You can check under Help -> About (Example: 7.0.1000.X)
What instrument (and expiry if applicable) have you selected?
(For a chart) what interval is selected?
Do you receive an error on screen? Are there errors on the Log tab of the Control Center? If so, what do these errors report?

[billko1977]

version. 7.0.1000.25

These are FX only feeds so im trying to work with EUR/USD

no errors that i can see

tried to place some simulated orders and it says "no data feed" but shows connected in the log and in the bottom left corner of control center

[NinjaTrader_Kyle]

Hello,

Are you using the symbol 'EUR/USD' or '$EURUSD'? $EURUSD should be used.
If $EURUSD is selected in the Orders tab of the Control Center window, do you see updates to the bid, ask and last price fields or is 'n/a' shown?

[billko1977]

It shows EUR/USD

[NinjaTrader_Kyle]

Hello,

Please try using the NinjaTrader formatted symbol $EURUSD instead. This symbol can be added to NinjaTrader's default instrument list for easier access in chats by following the steps which are outlined here: http://www.ninjatrader.com/support/h...ment_lists.htm

[billko1977]

OK. Now FXCM is updating normally with the $ added but esignal still is not updating at all

[NinjaTrader_Kyle]

Hello,

Please contact me at Support AT NinjaTrader DOT com. In your message please include a link to this forum thread.

[billko1977]

Im getting an error on my esignal data manager window. i dont think its a ninja trader problem. I assume i need to contact esignal.

[billko1977]

Fixed! i was able to close out and reboot and now the error is gone and its updating as normal. The $ fixed the problem.
thank you very much