Wrong instrument load error

[RedDuke]

I currently use Kinetick for both real time and historical data.

I decided to wipe out all historical data and reload the current ES contract (9-14). I have several charts and all of them point to ES 9-14. The charts are set to load 120 days of data.

However, when I connect to Kinetick, I get an error per chart that says, "Error loading ES 6-14". I did not anywhere requested June contract, I want the current September one.

What could be causing this issue.

Thanks,
redduke

[NinjaTrader_PatrickH]

Hello redduke,

Thank you for your post.

What interval are you requesting data for? Any tick based charts?

[RedDuke]

Hi Patrick,

It is range based, basically needs tick data.

Thanks

[NinjaTrader_PatrickH]

Hello RedDuke,

Thank you for your response.

The message is returned as the availability of tick data during markets is limited, you will need to reduce the days to load on the tick based intervals. When requesting tick data with Kinetick between the hours of 9:30am ET to 4:30pm ET you will have access to 8 days of historical tick data. If you request the data outside those hours the full 180 days is available. After you request the data, it will be downloaded to your historical database and cache, and you will be able to access this data at any time.

Requesting tick data consumes an extremely large amount of bandwidth and heightens data server loads. When bandwidth or server load is elevated to high levels, the result is that all data, including live data can be slowed down. We decided to make 180 days of tick data available, far more than other providers, and will not compromise the data by filtering it. We simply reduce any possibilities of overloading servers and bandwidth by limiting the amount of data available during peak trading time; the times that traders need data to be as fast as possible.

[RedDuke]

Thanks a lot, Makes perfect sense.