Not able to download the data

[pandyav]

Hello,
I've been trying to backtest one of the automated strategies I developed and for some reason when I run the backtest, it keeps giving me the error message. I've attached the picture of the message. I am trying to test the strategy on ES going back to jan 1, 2012.

Appreciate any insights you can provide and how can I fix this.

Thanks!

[NinjaTrader_PatrickH]

Hello pandyav,

Thank you for your post.

This is a message from the NinjaTrader historical data servers. This has been seen in the past as well. Can you advise what time zone and region your PC is set to?

[pandyav]

Thank PatrickH, it is set to (UTC-06:00) Central Time (US & Canada). Any idea to fix the problem?

[pandyav]

Hi PatrickH,
Any idea on how can I fix the problem? Appreciate your help in advance. Thanks!

[NinjaTrader_PatrickH]

Hello pandyav,

Thank you for your patience.

There should be no issue with the Time Zone/Region in this case. Please shut down NinjaTrader --> go to the following directory on your PC: (My) Documents\NinjaTrader 7\db --> then delete the 'cache' folder in the 'db' folder --> restart NinjaTrader and run the test once again.

[pandyav]

Hi PatrickH,
Unfortunately, I still keep getting the same error message. Is there anything else that we can try to fix the issue?

Thanks!

[pandyav]

Hi PatrickH,
Any idea how we can solve the problem? If you want we can set up a remote session for you to have a look at my computer.

Please advise.

[NinjaTrader_PatrickH]

Hello pandyav,

Thank you for your response.

Is the Windows Region and Language on your PC set to English (US)?

[pandyav]

Yes, it is, I am attaching a picture of my region and language setting for reference. What else could this issue??

[NinjaTrader_PatrickH]

Hello pandyav,

Thank you for your response.

I am not sure what other items this could relate to. Have you ran all current Windows Updates?