Login Failed: CQG Instrument metadata not available

[Cowboy]

Thanks for the help

[NinjaTrader_Brandon]

Hello Cowboy,

Thanks for your reply.

The message you received is for the Australian Dollar June contract. You will need to role this over to the September contract. If you need additional assistance on these please create a new thread on the subject or write into platformsupport[at]ninjatrader[dot]com

[Cowboy]

I connected today and it brought up the log with this seeming error msg. CQG Adapter Subscribe market data reslove...could not be resolve

see pic - yellow highlight line

it seems to be working properly in test - is this working or not yet?
thanks

[NinjaTrader_Brandon]

Hello aa88qinc,

Thanks for your reply.

For additional information I would recommend contacting CQG directly.

[aa88qinc]

So what exactly was the "issue"?
HFT/Algo overload as usual?

[NinjaTrader_Brandon]

Below is the message I had received from CQG last Friday

"Today at 9:54 AM CST there was a significant surge in market activity that caused many real time servers to fall behind. At 10:07 AM CST, the data line processing application on 20 of the servers crashed. Client connections were moved to alternate data servers but took some time to recover. By 11 AM CST, development staff had identified the issue that triggered the crash and began to work on a fix. The solution is currently being tested and should be deployed this weekend. "

[aa88qinc]

Did CQG ever issue a statement with what actually occurred?

[Cowboy]

Tests on our end seem good. CQG has informed me that they will be sending out an official statement to their users shortly.

thanks - it is working again

[SteveGlover51]

We are all monitoring it closely Brandon. Thanks.

[NinjaTrader_Brandon]

Hello Steve,

Speaking with CQG directly they informed us that it was a system wide outage for them that is currently resolved and they will issue a statement shortly on it. They are monitoring the situation closely they say.

[SteveGlover51]

From CQG 12:51 EST

CQG's website says all systems normal.

http://www.cqg.com/Support.aspx

Steve

[NinjaTrader_Brandon]

CQG has confirmed it is resolved.

[NinjaTrader_Brandon]

Tests on our end seem good. CQG has informed me that they will be sending out an official statement to their users shortly.

[NinjaTrader_Brandon]

I have not received an official reply at this point however I am reaching our for confirmation.

[SteveGlover51]

All clear from CQG

Everything seems to be working correctly again. Has CQG given the all clear to live trade yet?

Steve