Can't connect to IB

[jficquette]

I have done everything as instructed. IB is up and running and the api is set correctly.

When I go to add IB as data feed it says "NT has detected a problem and needs to shut down"

This is on my home computer, the office machine worked ok today.

What gives??

John

[NinjaTrader_Dierk]

- please double check the installation requirements as per download page
- please make sure you are on latest 6.5.1000.1
- please try this:
* uninstall NT
* clear your browser cache
* download and install NT again
- if error then persists: what exact error message do you get? screenshot?

[jficquette]

Reply

I did all that. I uninstalled and reinstalled twice. I keep getting the error that I posted above. I also uninstalled verson 6.0 and delected directory.

"NT has detected a problem and needs to shut down" I get that when I try to add new data feed.

I have 822.2 of TWS.

I have it working on the machine at work, not at home.

Please call me.

404 805 4810

[NinjaTrader_Dierk]

Please send your logs and traces by Help->Mail to support, subject "for Dierk" and refer to this post. Thanks

[jficquette]

- please double check the installation requirements as per download page
- please make sure you are on latest 6.5.1000.1
- please try this:
* uninstall NT
* clear your browser cache
* download and install NT again
- if error then persists: what exact error message do you get? screenshot?

I did all that TWICE. I got the error that I posted in the orginal post.

Please call. 404 805 4810

John

[NinjaTrader_Dierk]

Please proceed as per my post #4. Thanks

[jficquette]

Please send your logs and traces by Help->Mail to support, subject "for Dierk" and refer to this post. Thanks

I already sent it:

Hello John,

Thank you for your note.

Unfortunately, I do not have time to call you right away. We solve almost inquiries by email. If an issue can't be resolved within a few emails, we can schedule for a call and remotely login to your PC to help resolve the issue.

Please follow the instructions in the link below to setup an account connection with IB in NinjaTrader.
http://www.ninjatrader.com/webnew/support_interactivebrokers.htm

Please ensure you have TWS 882 installed.


Sincerely,

Jason Hilling
NinjaTrader Customer Service
NinjaTrader, LLC - Architects of electronic trading innovation.

[NinjaTrader_Dierk]

As I can see by your trace file you appear to have non-standard fonts configured on your PC. Please try to reset to defaults. This should resolve the issue.

[jficquette]

As I can see by your trace file you appear to have non-standard fonts configured on your PC. Please try to reset to defaults. This should resolve the issue.

How do I do that??

John

PS Thanks for you help.

[NinjaTrader_Dierk]

Sorry I don't know. I suggest reverting any font related settings on your PC.