Not plotting new candles on time axis

[NickTenn]

It just shows the price and is stuck on one candle, it wont move forward to plot on the time axis. Wont work on ES or NQ seems to be okay on ^TICK

I have tried to restart, nothing.

[NinjaTrader_ChristopherS]

Hello NickTenn,

Who are you connected to? This is displayed by green on lower left corner of the Control Center window.

What contract month do you have selected?

(For a chart) what interval is selected?

Do you receive an error on screen? Are there errors on the Log tab of the Control Center? If so, what do these errors report?

Does the price update in the Orders tab of the Control Center?

[NickTenn]

No on screen errors

ES SEPT14

Kinetick paid account

1 minute candle chart

Price DOES update in the order tabs, also in the chart trader



I think it may be a problem with Kinetick not sending real time data as i just changed my subscription items.

[NinjaTrader_ChristopherS]

Hello NickTenn,

Thank you for your reply.

Please disconnect from Kinetick, reset the instruments and restart NinjaTrader.

To reset your instruments please: go to the Tools menu, select the Options menu item, select the Data tab, and then click on 'Reset Instruments'.

[celt1504]

Same problem on tick

I am having the same problem. I have reset instruments, repaired and reset the database and restarted to no avail, the problem recurs after only a few bars.

Not only are the candles posting erroneously or freezing (yet the price continues to tick) when I then reload the chart the history often does not resemble the previous price action. Also very often a long candle prints bearing no relation to the recent action just prior to a commencing a new candle. I have CQG data through AMP and no fault messages are indicated. I have attached a couple of screenshots to help explain the problem.

Thanks in advance for your help.

[NinjaTrader_ChristopherS]

Hello*celt1504,

Please send us*your log and trace files.

You can do this by going to the Control Center-> Help-> Mail to Platform Support.

[celt1504]

Ok done, thanks.

[rsgpfastgold]

AMP and no fault messages are indicated. I have attached a couple of screenshots to help explain the problem.


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[NinjaTrader_Kyle]

Hello,

Could you please re-attach the images which you had mentioned? They do not seem to have been included with your last post.