Account Balance incorrect - not showing deposited funds

[lonestar]

Hi,

I'm using NinjaTrader Brokerage and I did not receive my statements for 31 Jul and 1 Aug.

I had also deposited funds on 31 Jul, however, when i'm connected to Continuum, i do not see my account balance updated with my deposited funds.

I had emailed Ninjatrader Brokerage Support a few hours ago but have not gotten any response.

Please can you advise on next steps?

Thanks.

[NinjaTrader_Brandon]

Hello lonestar,

Thanks for your post.

Please check your spam folder to ensure the reply did not get blocked.

Below I have also provided a link to the contacts page for the brokerage team so you can call them directly to verify your deposit is available.

http://www.ninjatraderbrokerage.com/contact_us/general_contacts

If they say it is available you may need to complete a trade for it to update.