Unable to Connect to CQG Demo Feed

[billbrasil]

Hey all,

I'm brand new to ninja trader and am noticing that on certain networks, (i.e. when I'm not on my home network), I'm unable to connect to the CQG Demo Feed. I've done a few searches for the error I'm getting and here on the forums, the answer seems to usually be that there is a known issue and that it will be resolved soon. I am simply wondering if when I get the below error, is it a matter of perhaps the network I'm on is blocking this type of traffic? Or, is the CQG demo feed prone to going down during trading hours? I'm wondering this because when I'm at home I don't seem to have a problem - but that's usually during non-trading hours.

At any rate, the error I'm getting is as follows:

CQG.trader.dataaccess.sessionmanager.notradinginte rfacesenabledexception

Please let me know if there is any additional data or information I can provide. Really appreciate your help!!

Thanks,
*b

[NinjaTrader_ChristopherS]

Hello billbrasil,

Where are you trying to connect from? The office, a hotel, another location?

Is the demo still active?

[billbrasil]

Unable to Connect to CQG Demo Feed

Hi there,

Thanks for the reply - I've experience the problem when connecting from the office. When at home, I've never had an issue. The demo is still active, yes.

[NinjaTrader_ChristopherS]

Hello billbrasil,

You may want to contact you IT department to make sure the connection is not being blocked.

http://www.cqg.com/Docs/CQGNETTechSpec.pdf

[billbrasil]

Sounds good - Thanks Christopher