Volume Discrepancy

[pretender]

So I connect to esignal through ninjatrader. I keep both the NT and Esignal platforms up. Every once in a while, I see a stock where there's a large discrepancy in the volume listed on the two platforms. I get that there's some discrepancy due to lag, but I don't know why there's a large discrepancy (>15% of daily volume) when they both draw from the same data source.

[NinjaTrader_Brandon]

Hello pretender,

Thanks for your post.

So I may assist you further please answer the following.

What version of NinjaTrader are you using? You can check under Help -> About (Example: 7.0.1000.X)

What version of eSignal are you using?

(For a chart) what interval is selected?

Do you receive an error on screen? Are there errors on the Log tab of the Control Center? If so, what do these errors report?

[pretender]

Ninja 7.0.1000.10
Esignal 10.6.2124.1086
No errors or anything unusual that I know of.

Strangely enough, the discrepancy stayed the same for most of the trading day (yahoo finance volume numbers were closer to the esignal than the NT), but then about 1 minute after the close, the esignal volume number jumped to catch up with the NT one. I wonder if it's a problem on esignal's end. Or maybe they're pulling from different servers that needed to be synced?

[NinjaTrader_Brandon]

Hello pretender,

Thanks for your reply.

Please upgrade NinjaTrader, reset your instruments, and clear your cache.

To check what version of NinjaTrader you are running go to Help> About
To upgrade to NinjaTrader version 7.0.1000.23 please follow the link bellow.

http://www.ninjatrader.com/download-registration.php

Under Current User paste your license key.
You can locate your license key under Help> License key
Select Download NinjaTrader
Download Version 7.0.1000.23 (Current)
Before running the installer ensure NinjaTrader is closed.


Next within NinjaTrader go to Tools> Options> Data> Reset Instruments
Exit NinjaTrader and open the following directory in Windows
(My) Documents\NinjaTrader 7\db\cache
Delete the contents within this folder
Restart NinjaTrader and test