Mirus/Continuum demo account not connecting real time

[racc78]

Hello,

I am starting with NT simulator and I just opened a demo account with Mirus, which uses Continuum for data feed.

I configured the connection as was indicated and when I try to connect, it connects successfully (Box in the bottom left indicates Connected in green), however the charts for ES-06/14 do not update real time. I can see historical data (last 4 days up to the second before I connect), however the charts do not move real time. There is no information on the bid/ask box on the top left corner. It shows N/A.

In the logs, the error indicate:
2014-05-25 19:14:52:722 ERROR: 'ES 06-14' is not enabled for real time level I quotes.
2014-05-25 19:14:52:722 ERROR: 'ES 06-14' is not enabled for real time market depth.

Same problem for:

2014-05-25 19:37:27:735 ERROR: 'NQ 06-14' is not enabled for real time level I quotes.
2014-05-25 19:37:38:725 ERROR: 'YM 06-14' is not enabled for real time level I quotes.
2014-05-25 19:37:42:100 ERROR: 'ZB 06-14' is not enabled for real time level I quotes.

My configuration is:
NinjaTrader 7.0.1000.22
Continuum

Thanks or the help

[NinjaTrader_PatrickH]

Hello racc78,

Thank you for your post and welcome to the NinjaTrader Support Forum!

These messages indicate that your connection is not enabled for real-time data for these instruments. Please contact your data feed provider/broker for information on how to get the real-time data for these instruments.

Please let me know if you have any questions.

[racc78]

Thanks Patrick,

Have the data connection now.

Regards,

Rafael

[sns84]

I know this is old but I have the same issue. My broker is Ninja Trader Brokerage c/o Dorman. Shouldnt Ninja have done this already before providing me cqg log in? I keep emailing them but they are not fixing it, just having me do trouble starting stuff when I know the issue is on their end.

[NinjaTrader_Jason]

Hello sns84,

Can you please send us an email to brokeragesupport[at]ninjatrader[dot]com that includes your account number so we can check your data enablements.

[sns84]

Jason. I sent the email with subject: To Jason from Ninja Trader Support Forum.

Thank you.