wrong data for yesterdays session ES 06-14 after opening/reloading the chart

[td_910]

Hi,

This was how chart looked yesterday during market hours.

http://screencast.com/t/BNZ3MRxe1

This is how it looked this morning. After reloading historical data it still looks the same.

http://screencast.com/t/de1MqwBVq

And this is chart from CME.

http://screencast.com/t/VJkobBgm4cEY

Is there an issue with the historical data servers?

[NinjaTrader_VinceB]

Hello,

Thanks for your post.

Can you go to Tools--> Historical Data manager--> Edit tab--> Right click on the ES 06-14--> Delete.
After this restart the software and connect and see if the data is showing correct.

[td_910]

Nope,
this does not fix it, still looks the same.

[NinjaTrader_VinceB]

Hello,

Can you tell us the following:
- Who are you connected to? Check in the green box in the lower left corner of the control center for this.
- What version do you have installed? Our current release is V7.0.1000.22 which you can check under Help--> About.
- Can you right click in the chart--> Data Series--> take a screenshot of this window and send it over.

To send a screenshot press Alt + PRINT SCREEN to take a screen shot of the selected window. Then go to Start--> Accessories--> Paint, and press CTRL + V to paste the image. Lastly, save as a jpeg file and send the file as an attachment.
For detailed instructions please visit the following link

http://take-a-screenshot.org/

[td_910]

Hi,
I'm with Vision FM

http://screencast.com/t/0NfC6DuyWTs

http://screencast.com/t/zT4HUiCpQp

[NinjaTrader_VinceB]

Hello,

I see you're using an older version of the software. Can you please upgrade to our current release V7.0.1000.22 by following these specific instructions:'

- Go to Help--> License Key and save your License
- Close NinjaTrader
- Go to the windows control panel--> Programs & Features--> Uninstall NinjaTrader 7
- Reinstall NinjaTrader from the following link:

http://www.ninjatrader.com/download-registration.php

After the reinstall please reset your instruments under Tools--> Options--> Data tab--> Reset Instruments

Note: You will not lose any settings, strategies, workspaces etc since they are located in a folder that won't be uninstalled.


When you're connected again after the upgrade change the Session template in the Data Series window to 'Deafult 24/7'.


Let us know if this corrects the issue.