No chart data

[nepenthean]

5/11/14

7p EDT

Continuum

No chart data for ZB 6-14, ZN, GC. Charts are completely empty.

Session template is appropriately selected. I am successfully connected to continuum and can see bid/ask changes.Was working fine earlier in the week.

[NinjaTrader_Kyle]

Hello,

Thank you for your post.

Which contracts of these instruments are you using? (Example: 06-14)

If the instruments are selected in the Orders tab of the Control Center do you see updates to bid, ask and last price or is 'n/a' displayed?

[nepenthean]

Hello,

Thank you for your post.

Which contracts of these instruments are you using? (Example: 06-14)

If the instruments are selected in the Orders tab of the Control Center do you see updates to bid, ask and last price or is 'n/a' displayed?

ZN/ZB 6/14
CL 6/14

In the orders tab I can see bid/ask updates, just no chart data.

Thanks

[NinjaTrader_Kyle]

Hello,

Thank you for getting back to me.

Data appears to be available when testing here with these instruments. Based on this I'd like you to try the following:
Shut down NinjaTrader.
Open the Documents > NinjaTrader 7 > DB folder.
Delete the folder named 'Cache'.
Finally, restart NinjaTrader, reconnect to continuum and reload data in your charts.

[nepenthean]

Hello,

Thank you for getting back to me.

Data appears to be available when testing here with these instruments. Based on this I'd like you to try the following:
Shut down NinjaTrader.
Open the Documents > NinjaTrader 7 > DB folder.
Delete the folder named 'Cache'.
Finally, restart NinjaTrader, reconnect to continuum and reload data in your charts.

thanks!...