Workspace Freeze

[keansound]

Hi,
Something happened to my workspaces where they just stop updating. This has happened before but it resolved itself after about 7 days...go figure. Trying to resolve it manually, I can open a new chart, same instrument within that workspace and it is updating and is normal as a blank chart. However all my chart drawing and objects of analysis are on the frozen workspace charts. This is weeks of analysis for me. How do I avoid starting from scratch? How do I get my drawings and objects to the new chart?
I tried copying objects file, creating new chart within bad workspace, closing NT and pasting objects back in, but no change. Tried also what I read on forum ....erase tools>historical data manager>edit list..not work either. Is there a solution please?

Andrew

[NinjaTrader_Jason]

Hello Andrew,

If the charts do not receive realtime data, please check the items listed at the link below which can explain why charts do not receive realtime data.

http://www.ninjatrader.com/support/forum/showthread.php?t=3725

If the issue remains, please proceed as follows. Shut down NinjaTrader and navigate to the folder below.

C:\-->Users-->*Windows user account*-->Documents-->NinjaTrader 7-->workspaces

Delete the _Workspaces.xml file. This will not delete your workspaces, but ensures no workspaces will be opened on startup.

Start NinjaTrader and connect to your broker/data feed.

Subsequently open your workspaces one by one at Control Center-->File-->Workspaces-->Open Workspace and check if charts are responsive and receive realtime data.

[Instamess]

I had the same problem. After following your instructions, one of my instruments - the S&P - is now okay, but the problem persists for the FTSE. Any reason why one would get fixed and not the other?

[NinjaTrader_Jason]

Hello Instamess,

Do you receive realtime data if you select the Z 06-14 in the Control Center-->Orders-tab? If not, do you see any error messages in the Control Center-->Log-tab?

[Instamess]

No, there is no data coming through. There is nothing in the log related to Z (though there are some messages for other stuff that used to work before but are not working now. For DX it says "CQG.Adapter SubscribeMarketDataResolve: DXEM4 is not enabled for realtime quotes and trading")

[NinjaTrader_Jason]

Do you see QFA? This is the symbol CQG uses for the Z futures.

[Instamess]

My instrument manager has a Z but not a QFA. The Z charts work but just don't update automatically i.e. I have to keep hitting the Reload historical Data to get the latest bars.

[NinjaTrader_Jason]

Do any of the error messages in the Control Center-->Log-tab refer to QFA?

[Instamess]

Yes: "QFAM4 is not enabled.... "

[NinjaTrader_Jason]

Please contact your broker to enable realtime data for the Z futures. Unfortunately we cannot do this from our end.

[Instamess]

Hmm, ok, it's a broker issue then? Z was working yesterday, but isn't working today. Strange. I'll drop them an email.

[NinjaTrader_Jason]

We do not control what instruments are authorized to receive realtime data. This is done on the broker's end.

Historical data is loaded from our server which supports the Z futures. This clarifies why historical data is loaded.