specific symbol won't update in chart

[snooop]

I get TRAN.X real time through iqfeed, but for some reason it refuses to update in an NT chart. Previously, if I switched this chart window to another symbol and then back to TRAN, it would begin to update real time from that point, but recently it remains static. I am definitely permission-ed for the data and it does work correctly in another platform. Is there an obvious fix that I can implement to repair this issue?

[NinjaTrader_ChristopherJ]

Hello,

Thank you for your post.

Can you please attach screen shots of the settings that were used when adding TRAN.X within the NinjaTrader Instrument Manager.


Check if you are running workspaces in the background (these will request data & resources as well) and close them. Can you please restart NinjaTrader and go to File-->Workspaces and check what workspaces are listed below 'Save Workspace As'.

The workspace with the checkmark is the workspace opened on your monitor. Any additional workspaces listed, are opened in the background.

Select a workspace without a checkmark and subsequently go to File-->Workspaces-->Close Workspace. Repeat this process until only one workspace is opened and let me know if you receive data.