chart trader doesnt show my account number

[Francisco78]

hello NT staff,


could you please explain me why my live trading account is not showing on the chart trader feature? it only shows SIM101.

I guess this is the simulation/ demo account. Although Im loging using my new trading account credentials.

let me know please.

thanks for your GREAT support !!

Frank

[NinjaTrader_Kyle]

Hello Frank,

Thank you for contacting us to report the issue.

So that I can determine why this is taking place I will need you to contact me by email at Support AT NinjaTrader DOT com with a link to this forum thread and a copy of your license key. (Help > License Key)

[Francisco78]

Thanks, will send it in a moment.