Xauusd

[tranta]

i cannt trade xauusd via NT7 with IB.
Can anybody hlep me?

[NinjaTrader_PatrickH]

Hello tranta,

Thank you for your post.

Are you receiving any errors when attempting to place trades on the XAUUSD to your Interactive Brokers account? Do you receive an error on screen? Are there errors on the Log tab of the Control Center? If so, what do these errors report?

Do you receive data for the XAUUSD in TWS and on the Orders tab in the Control Center of NinjaTrader?

[tranta]

Log is clear, Orders are in Contrlol Center, but orders dont come to tws. Tes ant NT are last versions.

[NinjaTrader_PatrickH]

Hello tranta,

Thank you for your response.

What account is selected when submitting the orders in NinjaTrader?

[tranta]

IB account

[NinjaTrader_PatrickH]

Hello tranta,

Thank you for your response.

Please send me your log and trace files for today so that I may look into what occurred.

You can do this by going to the Control Center-> Help-> Mail to Support.

Please place 'ATTN: Patrick - 1029519' in the subject line and reference this thread in the body of the e-mail: http://www.ninjatrader.com/support/f...ad.php?t=64408

[NinjaTrader_PatrickH]

Hello tranta,

Thank you for sending in those files.

What version of TWS are you using? You can check under TWS -> Help -> About -> Scroll to the Build #

Are you able to place trades in TWS on your demo account for the XAUUSD?

[tranta]

I can place orders in TWS.
TWX built 936.9j

[tranta]

Now iI updated TWS to 943.2a
and Its still doesnt work

[NinjaTrader_PatrickH]

Hello tranta,

Thank you for your response.

With the current version of NinjaTrader, it is critical that you use TWS version 938.1. Please uninstall your existing version via the Windows Control Panel, and then install 938.1 via the following link: http://www.ninjatrader.com/ninjatrad...tall_938_1.exe

[tranta]

Sorrz, but it doesnt still work

[NinjaTrader_PatrickH]

Hello tranta,

Thank you for your response.

Please upgrade NinjaTrader to our latest release and then reset your instruments. To upgrade NinjaTrader, please follow these steps:

• Locate and copy your license key, Under Control Center > Help > License Key
• Control Center > Help > Download Site
• Shut Down NinjaTrader
• Paste your License Key in the License Key Field > Download
• Download version, NinjaTrader 7.0.1000.X
• Once downloaded, please launch the Installer by Double Clicking
• After the installer has finished, you may start NinjaTrader

To reset your instruments please: go to the Tools menu, select the Options menu item, select the Data tab, and then click on 'Reset Instruments'.

[tranta]

Still doesnt work.

[NinjaTrader_PatrickH]

Hello tranta,

Thank you for your response.

I would like to schedule a support call with you today. Please send a note to support[at]ninjatrader[dot]com with 'ATTN: Patrick - 1029519' and the following information:

• A phone number where you can be reached
• A time window where I can call you (please include a time zone)
• Launch our remote support application from the following link, http://www.ninjatrader.com/support/N...rtLauncher.exe. Once launched, the application will provide you with an ID# and password. I will need these from you once I have you on the phone.

I look forward to our support call.

[tranta]

I dont have time for calling. I need solve this problem with your NT.