Connection Problem

[BigAAPL]

Hey everyone.

Just wanted to say that I am also experiencing disconnects and problems with Amp Futures/CQG today. I am guessing it has nothing to do with Ninja and has more to do with CQG. The disconnects happen for about 1 second (and it reconnects.) Though earlier I had one disconnect that took a few minutes to resolve. A bit problematic as I had orders submitted at the time.

I'm connected but I don't think I will be putting in any trades until I am certain the issue is resolved.

You probably are right, as NT is rarely at issue. My guess would be to play it safe and stay off live orders until one of the staff here gives us the green light.

[traderx123]

Amp- cqg

Hey everyone.

Just wanted to say that I am also experiencing disconnects and problems with Amp Futures/CQG today. I am guessing it has nothing to do with Ninja and has more to do with CQG. The disconnects happen for about 1 second (and it reconnects.) Though earlier I had one disconnect that took a few minutes to resolve. A bit problematic as I had orders submitted at the time.

I'm connected but I don't think I will be putting in any trades until I am certain the issue is resolved.

Same exact deal here !

[BigAAPL]

I just pinged CQG servers and it doesn't look good, at least from my path.

[NinjaTrader_Cameron]

Hello,

Please send us your diagnostic files as per post #7.

http://www.ninjatrader.com/support/forum/showpost.php?p=366105&postcount=7

[BigAAPL]

Thanks Cameron, but I already have an e mail thread going with Vince regarding this issue.

[NinjaTrader_Cameron]

Hello,

I wanted to provide an update.

Thank you for everyone that sent in your diagnostic files.

All cases thus far were not on the most recent version of NinjaTrader 7.0.1000.22. This update contains connection sensitivity updates to the CQG/Continuum adapter.

Use the following link to download NinjaTrader 7.0.1000.22. You can register your current license key which can be found under the Control Center -> Help--> License Key

http://www.ninjatrader.com/download-registration.php

Close NinjaTrader before installing.

Since this is an over-the-top upgrade, you will not lose any chart templates, workspaces or other custom settings.

[bce111]

I just pinged CQG servers and it doesn't look good, at least from my path.

I just tried this too and got the same results. Are you sure this is the correct address?

[bce111]

Hello,

I wanted to provide an update.

Thank you for everyone that sent in your diagnostic files.

All cases thus far were not on the most recent version of NinjaTrader 7.0.1000.22. This update contains connection sensitivity updates to the CQG/Continuum adapter.

Use the following link to download NinjaTrader 7.0.1000.22. You can register your current license key which can be found under the Control Center -> Help--> License Key

http://www.ninjatrader.com/download-registration.php

Close NinjaTrader before installing.

Since this is an over-the-top upgrade, you will not lose any chart templates, workspaces or other custom settings.

This is bad. I just updated to R21 yesterday. I should know to wait to update these things as there are obviously issues like today's which cost me money.

[BigAAPL]

Yes bce, I just tried it again and got a slightly better result, only losing 75% (LOL)

I am going to upgrade as per Camerons recommendation and report back.

[debbieg100]

Hi there,

I just upgraded and seem to have a good connection now

[bce111]

I'm not sure I trust this. Don't want to lose more money. Is there the possibility of going back to the previous version?

[NinjaTrader_Cameron]

This is bad. I just updated to R21 yesterday. I should know to wait to update these things as there are obviously issues like today's which cost me money.

bce111, I understand that you are working with my colleagues regarding your specific issue and they are reviewing the diagnostic files currently.

We always suggest that all NinjaTrader clients are on the most recent version.
You can view the updates that have occurred on our release notes.

http://www.ninjatrader.com/support/helpGuides/nt7/index.html?release_notes.htm

[bce111]

bce111, I understand that you are working with my colleagues regarding your specific issue and they are reviewing the diagnostic files currently.

We always suggest that all NinjaTrader clients are on the most recent version.
You can view the updates that have occurred on our release notes.
http://www.ninjatrader.com/support/h...ease_notes.htm

I'm sure everyone's doing their best. But I did update to the "latest version" yesterday and it obviously didn't work this morning and cost me money. So that's bad. I'll try to upgrade I guess. Thx.

[bce111]

I'm sure everyone's doing their best. But I did update to the "latest version" yesterday and it obviously didn't work this morning and cost me money. So that's bad. I'll try to upgrade I guess. Thx.

This was my reply to the correspondence regarding this.

Hi, Patrick

Actually my internet connection is fine. No problems. I saw all the disconnect and connect info in the log file. I understand the Global SIM mode but frequently just change this in the SuperDOM. Believe me it was not in the live account position when I placed the trade nor did I change it afterward. I looked right at it while placing the trade and when I tried to clear it by hitting reset in the options tabs it was still in the SIM mode and in fact the place in the SuperDOM that shows the profit or loss was showing the loss in the SIM mode not in my real account. Maybe due to the disconnect even though I changed it to SIM before the trade, it didn't actually change it in the software. This indicates a software issue. Why would it show a loss in the SIM mode if I didn't have an active SIM trade?

In regards to the newer version I just updated this yesterday as the software told me to. Now there is a newer version this morning. So there must have been some issues with yesterday's release.

Thanks,
BCE

[NinjaTrader_Cameron]

bce111,

I do not know the full situation as Patrick does, please continue to work with Patrick through email and reserve this thread for CGQ/Continuum connection issues.