intraday bars not showing live changes

[Cowboy]

1 5 min charts of emini sp500 march contract
show the moment i open a chart but freeze there.
i connect with kinetik then connect w global futures; ive connected the reverse; ive connected only global futures.

only when i change time frame from say 1 min to 5 min does it show latest snapshot...then no more.

i emailed support two days back...no reply

the same on both mac and pc

[NinjaTrader_Kyle]

Hello,

Thank you for your post. I'm sorry to hear that your email was not replied to - it is likely that we did not receive the message as we reply to all messages.

1.) Which version of NInjaTrader are you using? (Help > About)
2.) If the instrument is selected in the Orders tab of the Control Center do you see updates to bid, ask and last price or is 'n/a' shown?

[Cowboy]

Hello,

Thank you for your post. I'm sorry to hear that your email was not replied to - it is likely that we did not receive the message as we reply to all messages.

1.) Which version of NInjaTrader are you using? (Help > About)
2.) If the instrument is selected in the Orders tab of the Control Center do you see updates to bid, ask and last price or is 'n/a' shown?

Hi Kyle
Im using 64 bit 7.0.1000.21 on pc, and 32 bit 7.0 on mac 7.0.1000.15
I see n/a showing in the Orders tab of the Control Center on either computer
DOM is also empty

It worked on my mac with the feb contracts. The pc is new.
Thanks

[NinjaTrader_Kyle]

Hello,

Please update to the 7.0.1000.21 release on the PC using the older version of NinjaTrader.

After updating, reset NinjaTrader's instrument list on both PC"s:

• Open the Options menu (Tools > Options)
• In the Data tab click Reset Instruments.
• Restart NinjaTrader.

After restarting, reconnect and reload ES 03-14 data.

[Cowboy]

Hello,

Please update to the 7.0.1000.21 release on the PC using the older version of NinjaTrader.

After updating, reset NinjaTrader's instrument list on both PC"s:

• Open the Options menu (Tools > Options)
• In the Data tab click Reset Instruments.
• Restart NinjaTrader.

After restarting, reconnect and reload ES 03-14 data.

as i mentioned, i do have the latest version on pc
so i did reset instruments on both pc and mac...
ok working on pc now
on mac there is chart movement now, but still shows n/a in orders tab

[NinjaTrader_Kyle]

Hello,

Please contact me at Support AT NinjaTrader DOT com. In the message, please include a link to this forum thread.

[Cowboy]

Hello,

Please contact me at Support AT NinjaTrader DOT com. In the message, please include a link to this forum thread.

thanks...sent email