Repeatedly asking relogin after connecting NJ to IB WTS

[appleseed]

I am using IB Workstation 938.1.
From Ninjatrader, when I select connecting, File -> Connect -> MyIBConnection to connect, it asks me user/password and provide code/IB. At this time, I saw TWS is opened. But at this time, File -> Disconnect -> MyIBConnection is not high-lighted. After a few seconds, IB TWS asks me to provide code to login again.

When I provide code/IB, it just repeats the same again and again. It looks to me it didn't get fully connected.

Is there anything I could do at this moment?

Thanks.

[appleseed]

I did the steps which are suggestma111962

[NinjaTrader_Brandon]

Hello appleseed,

Thanks for your post.

1) What version of NinjaTrader are you using? (Example: 7.0.1000.21)

* You can check under Help -> About

2) Does your Traders Workstation settings match the ones in the second screen shot of our Interactive Brokers connection guide?

* http://www.ninjatrader.com/Connectio...tion-Guide.php

3) Are you using Mosaic Mode and if so do you have the Advanced Order Management (TWS) window open?
4) Does the icon at the top left of your Traders Workstation match the one in the Interactive Brokers Connection Guide? (blue box with IB inside)

* http://www.ninjatrader.com/Connectio...tion-Guide.php


I look forward to assisting you further

[appleseed]

I did the suggested steps, or uncheck "run-time pop up handling". It didn't help.

[NinjaTrader_Brandon]

Hello appleseed,

Thanks for your reply.

I'm not sure what steps you are referring to by "suggestma111962"

So I may assist you further please reply to the previous questions.

Hello appleseed,

Thanks for your post.

1) What version of NinjaTrader are you using? (Example: 7.0.1000.21)

* You can check under Help -> About

2) Does your Traders Workstation settings match the ones in the second screen shot of our Interactive Brokers connection guide?

* http://www.ninjatrader.com/Connectio...tion-Guide.php

3) Are you using Mosaic Mode and if so do you have the Advanced Order Management (TWS) window open?
4) Does the icon at the top left of your Traders Workstation match the one in the Interactive Brokers Connection Guide? (blue box with IB inside)

* http://www.ninjatrader.com/Connectio...tion-Guide.php


I look forward to assisting you further

[appleseed]

It works now. What I did wrong was:
I open/login NJ first, connection triggers TWS including providing user/password etc. The problem disappears after I open TWS first.

Thanks a lot. Your guys in customer support are super, always available to help.

[NinjaTrader_Brandon]

Hello appleseed,

Thanks for your reply.

I'm glad to hear you got it working.