Connection Lost Every Minute Or So

[Zzoom]

Hi,

I have just bought a new laptop with windows 8.1. I have installed NT with Kinetik and IB is the Primary Broker.

The issue I am having is with the connection to Kinetik dropping every minute or so.

I'm pretty sure it is not the wifi as I have the same problem if I used a wired connection to my router.

Also I have an older laptop and Desktop PC (both Win7) that have no connection issues.

I don't think Ninja is causing the issue, (IB platform is also affected) but I am at a loss as to identify the real issue here and wondered if anyone can help.

Many Thanks.

[Zzoom]

I should add that initially I had Norton AntiVirus but uninstalled it to help clarify the issue - no change.

[Zzoom]

Sample from Trace File...

2014-02-19 18:55:20:849 (Kinetick) Kinetick.Adapter.connectionTimer: reconnecting to level1 by closing the socket, socket!=NULL
2014-02-19 18:55:20:849 (Kinetick) Kinetick.Adapter.connectionTimer: level1 socket closed
2014-02-19 18:55:20:865 (Kinetick) Kinetick.Adapter.L1Worker: restarting L1 thread after connection loss...
2014-02-19 18:55:20:865 (Kinetick) Cbi.Connection.ProcessEventArgs.ConnectionStatusEv entArgs ConnectionLost ConnectionLost NoError Unexpected disconnect from level1 data server. Trying to reconnect...
2014-02-19 18:55:21:021 (Kinetick) Kinetick.Adapter.L1Worker: started L1 thread
2014-02-19 18:55:21:021 (Kinetick) Cbi.Connection.ProcessEventArgs.ConnectionStatusEv entArgs Connected Connected NoError
2014-02-19 18:55:21:052 (Kinetick) Cbi.ConnectionStatusEventArgs.Process: ConnectionLost ConnectionLost
2014-02-19 18:55:21:052 (Kinetick) Cbi.ConnectionStatusEventArgs.Process: Connected Connected
2014-02-19 18:56:10:851 (Kinetick) Kinetick.Adapter.connectionTimer: reconnecting to level1 by closing the socket, socket!=NULL
2014-02-19 18:56:10:851 (Kinetick) Kinetick.Adapter.connectionTimer: level1 socket closed
2014-02-19 18:56:10:851 (Kinetick) Kinetick.Adapter.L1Worker: restarting L1 thread after connection loss...
2014-02-19 18:56:10:851 (Kinetick) Cbi.Connection.ProcessEventArgs.ConnectionStatusEv entArgs ConnectionLost ConnectionLost NoError Unexpected disconnect from level1 data server. Trying to reconnect...
2014-02-19 18:56:11:007 (Kinetick) Kinetick.Adapter.L1Worker: started L1 thread
2014-02-19 18:56:11:007 (Kinetick) Cbi.Connection.ProcessEventArgs.ConnectionStatusEv entArgs Connected Connected NoError
2014-02-19 18:56:11:007 (Kinetick) Cbi.ConnectionStatusEventArgs.Process: ConnectionLost ConnectionLost
2014-02-19 18:56:11:007 (Kinetick) Cbi.ConnectionStatusEventArgs.Process: Connected Connected
2014-02-19 18:56:50:885 (Kinetick) Kinetick.Adapter.connectionTimer: reconnecting to level1 by closing the socket, socket!=NULL
2014-02-19 18:56:50:885 (Kinetick) Kinetick.Adapter.connectionTimer: level1 socket closed
2014-02-19 18:56:50:885 (Kinetick) Kinetick.Adapter.L1Worker: restarting L1 thread after connection loss...
2014-02-19 18:56:50:885 (Kinetick) Cbi.Connection.ProcessEventArgs.ConnectionStatusEv entArgs ConnectionLost ConnectionLost NoError Unexpected disconnect from level1 data server. Trying to reconnect...
2014-02-19 18:56:51:041 (Kinetick) Kinetick.Adapter.L1Worker: started L1 thread
2014-02-19 18:56:51:041 (Kinetick) Cbi.Connection.ProcessEventArgs.ConnectionStatusEv entArgs Connected Connected NoError
2014-02-19 18:56:51:041 (Kinetick) Cbi.ConnectionStatusEventArgs.Process: ConnectionLost ConnectionLost
2014-02-19 18:56:51:041 (Kinetick) Cbi.ConnectionStatusEventArgs.Process: Connected Connected
2014-02-19 18:57:40:942 (Kinetick) Kinetick.Adapter.connectionTimer: reconnecting to level1 by closing the socket, socket!=NULL
2014-02-19 18:57:40:942 (Kinetick) Kinetick.Adapter.connectionTimer: level1 socket closed
2014-02-19 18:57:40:942 (Kinetick) Kinetick.Adapter.L1Worker: restarting L1 thread after connection loss...
2014-02-19 18:57:40:942 (Kinetick) Cbi.Connection.ProcessEventArgs.ConnectionStatusEv entArgs ConnectionLost ConnectionLost NoError Unexpected disconnect from level1 data server. Trying to reconnect...
2014-02-19 18:57:41:099 (Kinetick) Kinetick.Adapter.L1Worker: started L1 thread
2014-02-19 18:57:41:099 (Kinetick) Cbi.Connection.ProcessEventArgs.ConnectionStatusEv entArgs Connected Connected NoError
2014-02-19 18:57:41:099 (Kinetick) Cbi.ConnectionStatusEventArgs.Process: ConnectionLost ConnectionLost
2014-02-19 18:57:41:099 (Kinetick) Cbi.ConnectionStatusEventArgs.Process: Connected Connected

[NinjaTrader_RyanL]

Hello Zzoom,


Thank you for your forum post.


We realize that lost connections can be frustrating. A connection state between NinjaTrader and your broker/market data vendor is not dictated by NinjaTrader. The NinjaTrader application only reports the connection state as it is reported by the API you are connected through. NinjaTrader behaves like a radio receiver in that it receives signals from the connected server. If the signals are not coming through, the underlying broker/market data vendor API reports this to the NinjaTrader application which in turn reports this back to you. Once a loss of connection is reported, NinjaTrader or the underlying API will continuously try to re-establish a connection.
Common reasons that contribute to connection stability are:

• ISP issues
• Hardware firewall changing IP addresses frequently
• Dynamic IP addresses changing frequently intraday. Usually this happens once a week but you may want to check with your ISP. If they do change daily, requesting a static IP address may help.
• Broker/market data servers may be experiencing temporary downtime

If you would like, we can investigate these disconnections further. Please send a note to Support [AT] NinjaTrader [DOT] com with "ATTN: Ryan L." in the subject line.

In the message, please include the following:
1.) A link to this forum thread.
2.) Your latest log and trace file:
You will find the log file in the Documents > NinjaTrader 7 > Log folder.

• The log file will be named "log.20140219.txt"

You will find the trace file in the Documents > NinjaTrader 7 > Trace folder.

• The trace file will be named "trace.20140219.txt"

[Zzoom]

Email sent.

Many Thanks.

[Zzoom]

Update :

Resolved with replacement laptop.