Stuck order I cannot cancel

[sandman]

Help please. I have a stuck order and do not know how to cancel it. I tried what I know:
a. Clicking on the X on the DOM.
b. Clicking on the X in the Charttrader (which I usually do not use, I only opened it up to see if I can cancel the order that way).
c. I tried cancelling it in the Orders tab in the Control Center.
d. I closed and exited NT, then re-opened it. The order is still there and repeating a. thru c. did not work.

What to do?

sandman

[NinjaTrader_Jason]

Hello sandman,

Can you please reset the sim101 account to remove the order. You can reset the sim101 account as follows. Please go to Control Center-->Tools-->Options-->Simulator-tab. Enter the values you like on the left side and click the Reset button on the right side. More information can be found at the link below.

http://www.ninjatrader.com/support/helpGuides/nt7/simulator_tab.htm

If this is a live order, please contact your broker as soon as possible and check if they see the order so they can cancel it for you.

[sandman]

Can you please reset the sim101 account to remove the order. . . .

Thanks Jason. Rather radical but it worked. And no, luckily this was not a live order.

sandman

[marcos_vitorino]

Thank you, good know that...