Charts broken again

[molecool]

I keep seeing this problem intermittently. On loading the first time:



And then after jumping back/forth from a different symbol:



This is extremely annoying and I'm not the only one suffering from that. Is happening on two of my VPS and on my colleague's system as well. So I take it's another NT charting bug.

PLEASE tell me how to fix this without wiping out my installation.

[NinjaTrader_ChristopherS]

Hello molecool,

What version of NinjaTrader are you using? You can check under Help -> About (Example: 7.0.1000.X)

When you experience this, if you right click on the chart and select 'Reload NinjaScript' does the chart load as expected?

If you right click on the price axis of the chart and select Properties, what is the 'Based on' setting set to?

Do you experience the same in different chart using different chart templates?

[molecool]

Answers:

Running a recent version - release 19.

And yes, if I reload the historical data is usually shows correctly. BUT it's happening way too often now. I have a list of 20 symbols I scroll through and it's super annoying if it happens on every other chart.

Price axis is set to ScreenDateRange.

And yes, I have seen this across many templates/charts on various installations. It's my second pet peeve along with charts sticking to an old date, i.e. not updating after a day rollover (especially after a weekend).

[NinjaTrader_ChristopherS]

Hello molecool,

Please send me your log and trace files and workspace so that I may look into what occurred.

You can do this by going to the Control Center-> Help-> Mail to Support, checking the box 'Workspace files and UI settings.

Please reference the in the body of the email: ATTN:Chris S Ticket 1004111

[molecool]

Done - please check your email.

[koganam]

I keep seeing this problem intermittently. On loading the first time:



And then after jumping back/forth from a different symbol:



This is extremely annoying and I'm not the only one suffering from that. Is happening on two of my VPS and on my colleague's system as well. So I take it's another NT charting bug.

PLEASE tell me how to fix this without wiping out my installation.

Is your datafeed sending raw data or snapshot data?

[molecool]

Hello molecool,

Please send me your log and trace files and workspace so that I may look into what occurred.

You can do this by going to the Control Center-> Help-> Mail to Support, checking the box 'Workspace files and UI settings.

Please reference the in the body of the email: ATTN:Chris S Ticket 1004111

I sent you everything - any update?