Reload Historical data grayed out

[jetpilotjohn2]

Hi,

No matter what data source that I connect to my reload historical data menu is grayed out and I am unable to reload data

[jetpilotjohn2]

No Ninja trader has stopped working completely. It wont boot up gives the following error message.

"unable to connect to data base"

[NinjaTrader_ChristopherJ]

Hello,

Thank you for your post.

Please send a note to Support [AT] NinjaTrader [DOT] com with "ATTN: Chris Jameson" in the subject line.
In the message, please include the following:

1.) A link to this forum thread.
2.) Your most current trace and log files.

You will find the file here: My Documents > NinjaTrader 7-> Trace > trace.YYYYMMDD.txt

Log file will be located by going to Documents->NinjaTrader 7->Log->log.YYYYMMDD.txt