Can not connect to IQ Feed

[Coney]

Hi,

I am unable to connect with my login information to IQFeed via Ninja Trader and the bundled IQ Feed 4.0 Connection window. I always get an "Failure retrieving login information" error.

My login info is good however because when I login to them directly with the software they provide (looks like same or very similar IQ Feed 4.0 window) I am able to connect just fine.

Similarly, when I use a seperatecharting application that also bunbles the IQFeed window, I am also able to login and retrieve data.

In an attempt to rule out any conflicts with any of installs mentioned above, I just installed NinjaTrader on a machine that has never had any IQFeed connections installed, or any prior installs of NinjaTrader, but I get the same result.

Note - All firewalls have been disconnected as well and I have triple cjhecked my login infofor IQ.

Any help with this will be greatly appreciated!

Thanks in advance,

Ron

[NinjaTrader_Dierk]

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Do you have installed IQ Feed software explicitely?

If so, please try this:
- uninstall IQ Feed software
- uninstall NT
- reinstall NT (not need to install any IQ Feed software)

[Coney]

imported post

Hi, thanks for the reply Dierk. No, on one machine I did have IQ installed, but followed the steps you outlined below, but still could not connect. Further, as I mentioned below, to avoid any possiblity of lingering settings or something like that from IQ, I installed Ninja on a machine that has never had IQ on it, or Ninja, also with the same result.

I signed up for IQfeed via iqfeed.net, not DTNIQ.com. That wouldn't be it would it? Should be same login.

Regards,
Ron

[NinjaTrader_Dierk]

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Where do you get the error:
a) in the IQ client as you enter user/pwd -> your login is invalid -> please contact DTN
b) somewhere in NT -> probably some NT related issue

[Coney]

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ok, I am getting the error in the IQ client, so I will contact them to ask about it.

It does seem strange though that I am able to connect via the IQ client that is part of the IQ install, as well as one provided with my charting software, but not the one from NT.

I will post with what I find out in from IQ case their are others who may experience same thing.

Thanks,
Ron