Unable to load replay data from 2013

[leszeus]

Hello,

I'm using NinjaTrader especially for the market replay.
Let me explain my problem. I download the replay data from the ES, because we are in january 2014, I select the contract 03/01/14.
All is fine.

But there are not a lot of days in january because it's just being 2 weeks we are in 2014. So I decides to download the replay of the past contract which is the ES 12/13. I selected some days who interest me and I downloaded them.
And then, when I launch the replay, it's not working. There no graph who appear when I click on the play button.
Then, I said to me it will maybe work if I try another day, but I try and there is the same problem...

Here a screenshot of what I can see in the chart after clicking on the play button :

http://screencast.com/t/Ck1f4T8jVlb

Thank you for your help

[NinjaTrader_Kyle]

Hello,

Thank you for your post.

Please contact me at Support AT NinjaTrader DOT com. In your message please include a link to this forum thread.

[leszeus]

Thank you Kyle.
I just sent the email as you said.

[leszeus]

Problem solved !
Really good customer service