Connection Problem

[cemalo]

Hi there,
I tried to connect with Rithmic but message appears "Login failed: please check your account connection parameters and your internet connection".My internet connection is fine and my account connection parameters are fine too.What can I do?
Thank you.

[NinjaTrader_Matthew]

Can you please tell me which version of NinjaTrader you are using, NT V7.0.1000.x? You can check this under Help--> About.

Have you recently connected to this connection? Or is this a new connection?

I look forward to assisting you further.

[cemalo]

I'm using NT V7.0.1000.17.
This is a new connection.

[NinjaTrader_Matthew]

That version will work with the Vision Financial Markets technology and I'm sure your internet connection is fine.

If this is a new connection in which you've never logged in, please double check your credentials with your broker. The username/password is case sensitive and does not allow for any white spaces, so you may want to recreate the connection and try again.

There may also be some items that need to be setup on the account before you can log in. Please confirm this account is ready and that you are using the exact credentials for this account.

[koganam]

I'm using NT V7.0.1000.17.
This is a new connection.

Is this a Demo?
Did you previously have a demo with a Rithmic backend (such as a ZenFire demo)?

[cemalo]

No, the problem is not from that.

[NinjaTrader_Matthew]

Please send us an email to support[at]ninjatrader[dot]com and we'll be happy to look into this connection further for you.

[cemalo]

Is this a Demo?
Did you previously have a demo with a Rithmic backend (such as a ZenFire demo)?

Yes this is a Demo.
Yes I had before a demo with Rithmic

[koganam]

Yes this is a Demo.
Yes I had before a demo with Rithmic

That there is likely the problem. You can have only one Demo in a 90 Day period. At least, that is what it used to be. I ended up going with other brokers, so I do not know what the current situation may be. You might want to call and find out.