I've always been loyal to Ninja, but this is unacceptable

[glennts]

I had to enter user name / password 3 times before it took. Although I haven't tried it I seem to recall they permit multiple login's....meaning you can be online with both NT and Mirus Trader.... but I might be wrong.

[Trader_55]

@Trader_55:
There is a third set of credentials that was created when your account was set up. The username is structured as [your_email_address].[FCM].

That's interesting... nobody ever emailed me with this from Mirus. I guess I'll have to ask them about it directly, although I doubt I'll get through to them today. Thanks!

[ranger64]

I had to enter user name / password 3 times before it took. Although I haven't tried it I seem to recall they permit multiple login's....meaning you can be online with both NT and Mirus Trader.... but I might be wrong.

I had NT running on my main PC and MT on a backup notebook, smartphone and tablet at the same time, so normally no problem with multiple login´s. But currently I can´t even login to MT, thank god no open positions. If nobody at Mirus is picking up the phone, you´d be really stuck now if you urgently needed to flatten...

[VPTrader]

Warning, folks. Earlier this morning, before I understood the extent of the issues, I had an ATM fail to add the target and stop loss. I manually exited the trade. I then cancelled all orders, flattened everything and checked the log to confirm those commands had hit the live account. I tried to exit NT and got a message that I still had a working Live order. I checked the Orders page and there was an open order sitting far from where the ATM should have placed it. Called the Trade Desk and they manually killed it.

[laocoon]

OK, I just heard back from Mirus. While I do want to stress that the rep I was in contact with was very friendly, he told me that once everything else is OK, they (Mirus) will take care of the authentication isue. As a reminder: I haven't been able to log into my account since last Friday 1800CET because of a "Login failed: Invalid Authentication" error message. I guess this means that with all the issues that have been reported on this forum, it could potentially take another 1-2 days before I can log into my account again.

[schaun_oh]

Just got off with Mirus and was told all should be worked out within the next 30 minutes. They took my number and said they would call me.

[willehm]

Mirus just sent out an email to all accounts apologizing and saying they are working on it but "we suggest our traders avoid live trading until connection stability is restored."

[RL8093]

Warning, folks. Earlier this morning, before I understood the extent of the issues,......

Yes - over in this thread, lonestar had something similar. His trade was in the money but turned into a loss by the time he was able to get flat.

[Instamess]

Thanks. willehm. Yes, just got the email that links to this thread (closed to discussion).

[NinjaTrader_Ray]

Hi All,

I have just posted an update thread.

http://www.ninjatrader.com/support/forum/showthread.php?t=62830

Raymond Deux
CEO