Zen-Fire Connection Box Turns Brown

[bce111]

Hi

I'm occasionally having problems with my connection where the box in the bottom left corner of the Control Center, which is usually green as the attachment shows, and says Connected - Zen-Fire, turns to a brown tint. At that time the software stops working. Or, as you know, it can turn red and says that you've lost your connection. Just wondering what causes the brown tint. At that time yesterday my internet connection was fine and I was able to load pages in Google Chrome or Firefox quickly with no problems. Is this a Zen-Fire issue? Thanks.

[NinjaTrader_Kyle]

Hello,

Thank you for your post.


We typically see periods of server maintenance over the weekends which can result in an inability to connect or disconnections. Due to this, I'd recommend that you start by restarting the PC, modem and router then try the connection again. If you encounter further issues with this connection attempt after rebooting please let me know and I will provide further instructions.

[bce111]

Hi, Kyle

Thanks for your response. But I wasn't talking about on the weekend. I was talking about during trading hours during the week. When this happens the data feed ceases. I was wondering what causes the box to become brown. What does it mean? What's going on? And other than to reboot the software which may not fix this, what can I do? Thanks.

[NinjaTrader_Kyle]

Hello,

Please contact me at Support AT NinjaTrader DOT com.

In your message please include:
1.) A link to this forum thread.
2.) The time and date this last took place.
3.) A copy of your trace file from that same day.
The trace file is located in the Documents > NinjaTrader 7 > Trace folder. Files are named by date in a YYYYMMDD format. For example, today's file would be named 'trace.20131222.txt'.

[bce111]

Thanks. That's all well and good. But what causes the box that shows the connection to turn brown? If you don't know does someone else? Thanks.

[NinjaTrader_Kyle]

Hello,

To further investigate I need you to contact me by email providing the items which I requested. Without these materials I'm afraid that I cannot help to narrow things down further.

[bce111]

Okay. Thanks. In general what can cause the connection box to turn brown? Is this a Zen-Fire issue?

[NinjaTrader_Kyle]

Hello,

There are no general guidelines to apply. If you wish to peruse the matter further, please contact me by email with the information requested in my last post.