chart not updated with new rollover contract month

[jmagaia]

No. In last years... never happend this. I already before use ES tick and not happened. And use the IB.
The difference is that, how I explain, uninstall install etc... in last week. But if is this the problem is very strange.

And if I have the last day, yestardary and night, the Tick and Roll only today, they would be display. Not display if yesterday and other days not have this information. I ahve all data.
I think that the problem is another.

[jmagaia]

See tthe data in attach

edit: yestarday I try to check the Rollover... but hpped. And I try today.

[NinjaTrader_RyanS]

Hello,

With IB you will only be able to see historical tick data if it was recorded from live data while the platform was/is connected. For instance, if you have the platform on from 9-10am, your platform would show historical tick data for this time since it was recorded from live tick data.

However if you then switch the instrument to say NQ, it is requesting the historical data from IB's API, which historical tick data is not available from so there would be no data loaded to your chart other than live data.

Please let me know if I may assist further.

[mandelbroit]

Hi, are emails to Platformsupport[at]ninjatrader.com no longer being responded to??

[NinjaTrader_RyanS]

Hello,

This is still a valid address to request support from, did you receive a confirmation we received your email?
You can also contact us by going to help>Email support from the platform.

Also, for new inquiries please start a new thread to keep the replies organized.

I look forward to hearing from you.