Exiting NinjaTrader

[scottreynolds]

Hello,

Every time I close the program, it closes but then I get an error message (attachment). This happens for both the 32-bit and 64-bit version. Any ideas?

I'm using version 7.0.1000.15 running Windows 7 Home Premium.

Thank you

[NinjaTrader_ChristopherJ]

Hello,

Thank you for your post.

Please upgrade to NinjaTrader 7.0.1000.16 with the steps I have provided below. With this procedure you will not lose any Workspaces, Charts, etc.

• Close all running applications.
• Then from the Start menu select --> Control Panel --> Add and Remove Programs.
• From Add and Remove Programs select NinjaTrader 7 and click Remove.
• Then you will need to clear your internet browser cache and history. You will clear this from within your internet browser (with IE, Tools-->Options, delete cookies and files, clear history).
• Reboot your machine.
• Once these steps are completed, download NT 7.0.1000.16 from the link below:

Download

If the issue persists please send a note to Support [AT] NinjaTrader [DOT] com with "ATTN: Chris Jameson" in the subject line.

In the message, please include the following:
1.) A link to this forum thread.
2.) Your most current trace and log files.

You will find the file here: My Documents > NinjaTrader 7-> Trace > trace.YYYYMMDD.txt

Log file will be located by going to Documents->NinjaTrader 7->Log->log.YYYYMMDD.txt