permission error 13 messages

[JoseMarti]

Excuse me, but it seems that I have the same issue. The last ping comes from US server

as22957.ge-0-0-32.ar1.ord1.us.nlayer.net [69.31.105.54]

So, I wonder how this may be solved?

Thank you for your time.

pd:Below I let the tracing route. Thank you again

1 <1 ms <1 ms <1 ms 192.168.254.1
2 <1 ms <1 ms <1 ms 192.168.1.1
3 2 ms 1 ms 1 ms 126.Red-80-58-67.staticIP.rima-tde.net [80.58.67.126]
4 4 ms 3 ms 3 ms 125.Red-80-58-91.staticIP.rima-tde.net [80.58.91.125]
5 7 ms 3 ms 3 ms 217.Red-80-58-87.staticIP.rima-tde.net [80.58.87.217]
6 2 ms 7 ms 2 ms et-1-0-0-0-100-GRTBCNES1.red.telefonica-wholesale.net [94.142.103.201]
7 20 ms 20 ms 20 ms 5.53.4.174
8 25 ms 25 ms 25 ms 213.140.53.146
9 120 ms 120 ms 120 ms xe-5-0-0.chi11.ip4.tinet.net [89.149.184.238]
10 122 ms 122 ms 126 ms gtt-gw.ip4.tinet.net [77.67.70.166]
11 118 ms 144 ms 118 ms as22957.ge-0-0-32.ar1.ord1.us.nlayer.net [69.31.105.54]
12 * * * Tiempo de espera agotado para esta solicitud.
13 * * * Tiempo de espera agotado para esta solicitud.
14 * * * Tiempo de espera agotado para esta solicitud.
15 * * * Tiempo de espera agotado para esta solicitud.
16 * * * Tiempo de espera agotado para esta solicitud.
17 * * * Tiempo de espera agotado para esta solicitud.
18 * * * Tiempo de espera agotado para esta solicitud.

[NinjaTrader_Matthew]

Excuse me, but it seems that I have the same issue. The last ping comes from US server

as22957.ge-0-0-32.ar1.ord1.us.nlayer.net [69.31.105.54]

So, I wonder how this may be solved?

Thank you for your time.

pd:Below I let the tracing route. My email is [email protected]. Thank you again

1 <1 ms <1 ms <1 ms 192.168.254.1
2 <1 ms <1 ms <1 ms 192.168.1.1
3 2 ms 1 ms 1 ms 126.Red-80-58-67.staticIP.rima-tde.net [80.58.67.126]
4 4 ms 3 ms 3 ms 125.Red-80-58-91.staticIP.rima-tde.net [80.58.91.125]
5 7 ms 3 ms 3 ms 217.Red-80-58-87.staticIP.rima-tde.net [80.58.87.217]
6 2 ms 7 ms 2 ms et-1-0-0-0-100-GRTBCNES1.red.telefonica-wholesale.net [94.142.103.201]
7 20 ms 20 ms 20 ms 5.53.4.174
8 25 ms 25 ms 25 ms 213.140.53.146
9 120 ms 120 ms 120 ms xe-5-0-0.chi11.ip4.tinet.net [89.149.184.238]
10 122 ms 122 ms 126 ms gtt-gw.ip4.tinet.net [77.67.70.166]
11 118 ms 144 ms 118 ms as22957.ge-0-0-32.ar1.ord1.us.nlayer.net [69.31.105.54]
12 * * * Tiempo de espera agotado para esta solicitud.
13 * * * Tiempo de espera agotado para esta solicitud.
14 * * * Tiempo de espera agotado para esta solicitud.
15 * * * Tiempo de espera agotado para esta solicitud.
16 * * * Tiempo de espera agotado para esta solicitud.
17 * * * Tiempo de espera agotado para esta solicitud.
18 * * * Tiempo de espera agotado para esta solicitud.

Hi, thanks for your report. I've sent you an email asking for a chance for us to log in to run some further tests.

[Instamess]

My problems persist!

"Login failed. Unable to login(13) permission error" ... should be my desktop background for how often I see it!

For all the offered explanations of routing problems etc., I must emphasise I have no problems reaching other sites. I have no problems accessing web servers I manage. I have no problem using FTP and Putty to access/manage my web servers. I have no problems accessing Facebook, mail and forums such as this one. I have no problems reaching other online brokers. I have no problems with Metatrader and no problems with other broker accounts such as IG markets (a non-metatrader platform).

I have no problems accessing ANYTHING except for Zen-Fire via NinjaTrader!

I have sent an email with the remote access details.

[Instamess]

From the files you sent in last week, here is the server you would be connecting to:

ritpz02502.02.rithmic.com

The tracert to that URL is attached. As you can see, it's fine. The largest hop is 154 ms which isn't a large number by any stretch.

So why would I be wrong in concluding the problem is Zen-Fire and ONLY Zen-Fire?

[NinjaTrader_Lowell]

Hi Instamess,

I followed up with you in the email you sent in, please review and respond when you can.

Thank you.