primary connection lost vs. historical market data server lost

[Smiley]

Hello,

I've been running a strategy going into the 2nd week with connection issues until this week. I get two different connection lost errors.
1) "Connection to NinjaTrader historical market data server lost. A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond."
2) "Kinetick: Primary connection=ConnectionLost, Price feed=ConnectionLost"

I always connect to Kinetick first, then FXCM 2nd.

Since Kinetick is my 1st connection and is only for historical data, do both of these errors come from Kinetick? If so, why are they different?

I'm trying to verify if the Kinetick connection or FXCM connection is causing this error so I know where the problem lies.

Thanks.

[NinjaTrader_RyanL]

Hello Smiley,


Thank you for your forum post.


Most likely these errors are both generated by the same disconnection. NinjaTrader will generate multiple disconnection messages when it notices a disconnect.


When you get disconnected, you should see the connection in the bottom left hand corner of the Control Center go from green to an orange/red/yellow color. You can verify if Kinetick or FXCM is getting disconnected this way.


We realize that lost connections can be frustrating. A connection state between NinjaTrader and your broker/market data vendor is not dictated by NinjaTrader. The NinjaTrader application only reports the connection state as it is reported by the API you are connected through. NinjaTrader behaves like a radio receiver in that it receives signals from the connected server. If the signals are not coming through, the underlying broker/market data vendor API reports this to the NinjaTrader application which in turn reports this back to you. Once a loss of connection is reported, NinjaTrader or the underlying API will continuously try to re-establish a connection.
Common reasons that contribute to connection stability are:

• ISP issues
• Hardware firewall changing IP addresses frequently
• Dynamic IP addresses changing frequently intraday. Usually this happens once a week but you may want to check with your ISP. If they do change daily, requesting a static IP address may help.
• Broker/market data servers may be experiencing temporary downtime

I can investigate these disconnections further.

Please send a note to Support [AT] NinjaTrader [DOT] com with "ATTN: Ryan L." in the subject line.

In the message, please include the following:
1.) A link to this forum thread.
2.) Your latest log and trace file:
You will find the log file in the Documents > NinjaTrader 7 > Log folder.

• The log file will be named "log.20131024.txt"

You will find the trace file in the Documents > NinjaTrader 7 > Trace folder.

• The trace file will be named "trace.20131024.txt"