Cannot Cancel Orders and Can't Get Replay Connection Working

[lllusion]

Hi there. I have 2 problems. Whenever I try to send an email through NT to support, it says the connection failed, so I'm posting here.

1st Problem:

I have some old SIM orders in CL that I cannot get rid of. Whenever I hit x in the orders page to get rid of them, it does nothing. Here is what I mean: http://screencast.com/t/0r4Eg2sCwof

2nd Problem:

I cannot get the Market Replay working. When I load up market replay, there is no replay bar. Any ideas?

Thanks so much.

[NinjaTrader_JC]

Hello lllusion,

1. To remove the orders you may want to reset the simulation account so that it will clear all historical trade data from this account. Please follow the instructions below to reset a simulation account.

From the NinjaTrader Control Center window select the menu Tools > Options
Select the "Simulator" tab
Press the "Reset" button

2. Are you using a ##-## (Continuous Contract) in the Market Replay?

Can you verify that you have Data for the Days/Times in question by right clicking inside of the Market Replay Controller and select Available Data?

Here is a video demonstrating how to work with Market Replay Data and how to check what data you have available.

http://www.youtube.com/watch?v=3vsqshPbRZU&list=SP82A14C398CA140D7&index=16

On the issue about your email not getting sent out. These errors are usually caused by your ISP or router blocking SMTP port 25.

To bypass this issue you may want to use your own e-mail provider, to use your own provider please visit the forum link below for further information.

http://www.ninjatrader.com/support/forum/showthread.php?p=262008#post262008

Happy to be of further assistance.

[lllusion]

1. Okay, went ahead and reset my SIM data and the problem is solved.

2. Nope, I'm pretty sure I'm not using a continuous contract. I'm trying to load the ES 12-13. It's not ##-## as far as I know.

My main problem is I have no "Replay Control Window" - as per what that video called it. That's what you mean by Market Replay Controller, right? Any way to reset the settings to get it back or something?

I am familiar with Market Replay and have used it before in the past. There was a gap of time where I haven't been using it, and when I decided to use it again, the Replay Control Window was gone. So I tried uninstalling & reinstalling the program, but it didn't fix the issue. Hmmm...

[NinjaTrader_Kyle]

Hello,

To restore the playback control window, please follow the instructions listed below:

• Shut down NinjaTrader.
• Open the Documents > NinjaTrader 7 > Workspaces folder.
• Delete the file named '_Workspaces'.
• Restart NinjaTrader.

After restarting NinjaTrader please reconnect to Market Replay and the playback control window should become available once again.

[lllusion]

I figured out what the problem was. I had a different multiple monitor setup earlier, and when using my new one, NT would put the play bar off my visible screens.

I thought it might be this, and so I removed all monitors and just had 1 single monitor, but it still didn't show up.

What I had to do was go back to my old monitor setup, grab the play bar way off to the furthest right monitor, and drag it back to be over the main control center window on my main monitor.

Problem solved. Okay thanks for all of the help guys. I appreciate it.