Charts not updating

[Jetpilotjohn]

My charts are not updating. I stopped and restarted NT several times and I now have everything updating except the CL.

John

[NinjaTrader_VinceB]

Hi,

Thank you for your post.

- Have you tried right clicking in the Chart and select 'Reload All Historical Data'?
- What version are you using? Our current release is V7.0.1000.15 which you can check under Help--> About
- What interval do you have selected for the CL?
- Which datafeed provider are you connected to? You can check this in the lower left corner in the control center, in the green colored box
- Is there an error message listed in the log tab of the control center?

[Jetpilotjohn]

yes I have reloaded all historical data

I am using the current version of NT

The CL chart is 8 tick renko with a 24/7 template

I am using zenfire kenitick end of day simultaneously

No error messages

[NinjaTrader_VinceB]

Hello John,

What is your connection order? Do you connect to Kinetick first or Zen-Fire first?
Can you otherwise do the following and see if your CL chart updates:
- Exit and restart NinjaTrader
- Connect to Zen-Fire only
- Bring up a chart for the CL 11-13

Is the chart updating?

[Jetpilotjohn]

I am connected to Zen fire first Kinetick second.
I connected to zenfire only and restarted. It looks as if the CL is updating now.

Why did this only affect the CL?

[NinjaTrader_VinceB]

Hello John,

Glad to hear it's working.

Not sure why it only affected the CL. We would need to see your log and trace. Perhaps something is listed that shows the cause.

If you want you can send them to support[at[ninjatrader[dot]com. Then please refer to this post and put in the subject 'For Vince'


Vince