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    Not working

    Ninja Trader is not working to any degree. It will lock up , freeze up, will not update
    charts.

    I uninstalled NT and downloaded a new copy, reinstalled NT with no luck.

    What may be my problem.

    Thanks H.Hampton.

    #2
    Hi H Hampton,

    Thank you for posting your issue.

    Can you please send us your log and trace so we may investigate this matter further. Please send it to support[at]ninjatrader[dot]com and refer to this post.

    You will find the log file on your PC in the (My) Documents > NinjaTrader 7 > Log folder.

    The log file will be named "log.20130920.txt"

    You will find the trace file on your PC in the (My) Documents > NinjaTrader 7 > Trace folder.

    The trace file will be named "trace.20130920.txt"
    Vince B.NinjaTrader Customer Service

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