connection lost - prices moving

[tonynt]

Hello,

I´m on demo for few days now with CQG datafeed. It occurs often that in the left bottom corner there appears "ConnectionLost CQG" and background color is red of course.

BUT prices in the charts are moving. How can the prices work with "connectionlost"?

NOW when writing these lines there is the connected sound and background color green with "Connected - CQG". Why?

Why prices are moving when "ConnectionLost" and why does this occur very frequently, I didnt have this as often the last months with forex datafeed.

Thanks
Tony

[NinjaTrader_Brandon]

Hello Tony,

Thanks for your post.

When using CQG the orange connection would indicate your are losing connection to either the live price server, or the historical data servers, but not both at the same time.
First thing to try will be to exit NinjaTrader and restart your modem/router.
If restarting has not improved, please try bypassing any networking hardware such as a router and connect directly through the modem.
Should you still see issues you would need to contact your ISP regarding the stability of the connection to the servers, CQG uses the following connection IP/Port:
IP = 208.48.16.130
port = 31654

[tonynt]

Hello Brandon,

thank you for your reply. I do setup my connection with the wizard same as for zen-fire of fxcm. Where to you mean I should change to IP 208.48.16.130 and port 31654?

Thanks
Tony

Hello Tony,

Thanks for your post.

When using CQG the orange connection would indicate your are losing connection to either the live price server, or the historical data servers, but not both at the same time.
First thing to try will be to exit NinjaTrader and restart your modem/router.
If restarting has not improved, please try bypassing any networking hardware such as a router and connect directly through the modem.
Should you still see issues you would need to contact your ISP regarding the stability of the connection to the servers, CQG uses the following connection IP/Port:
IP = 208.48.16.130
port = 31654

[NinjaTrader_Brandon]

Hello Tony,

Thanks for your reply.

You do not need to change your IP Address. If the previous steps did not resolve the connection you would need to provide that IP Address and port to your ISP to look into the poor connection to the CQG servers.

[BigAAPL]

I get this 'connection lost' status just about every day, especially during high volume periods such as FOMC announcements. The status indicator in the lower left hand corner remains 'orange', the log file clearly states that the connection was lost, yet T&S and charts continue to update. Luckily, I have not been involved in a trade during these times but was wondering what the implications are should it happen? Is this a broker related issue? (AMP & CQG)

For example, is AMP simply redistributing the CQG feed through their servers and the issue more than likely resides there?

[NinjaTrader_Brandon]

Hello BigAAPL,

This shouldn't be a CQG issue. This is an issue of a connection between you and CQG.
Please see the items in number 2

Hello Tony,

Thanks for your post.

When using CQG the orange connection would indicate your are losing connection to either the live price server, or the historical data servers, but not both at the same time.
First thing to try will be to exit NinjaTrader and restart your modem/router.
If restarting has not improved, please try bypassing any networking hardware such as a router and connect directly through the modem.
Should you still see issues you would need to contact your ISP regarding the stability of the connection to the servers, CQG uses the following connection IP/Port:
IP = 208.48.16.130
port = 31654

[tonynt]

Hello,

but I don´t have this issue with a.) external datafeed, b.) zen-fire c.) fxcm.

Only with CQG this occurs.

Thanks
Tony

Hello BigAAPL,

This shouldn't be a CQG issue. This is an issue of a connection between you and CQG.
Please see the items in number 2

[NinjaTrader_Brandon]

Hello,

Thanks for your reply.

I would still recommend following the previous steps. If this was a CQG issues then everyone with CQG would be getting this at the same time and there would be hundreds or thousands of reports of disconnects during the same time.
Resetting your modem/router for example could clear out some kinks in settings that would have issues.
This has to do with your connection to CQG and since your internet seems fine and many other users do not experience the disconnect at the same time you would need to work with your ISP with the IP address and Port information to resolve.

[tonynt]

Hello,

thank you for your response.

Today I have 2 computers on one modem/rooter/connection.

Computer "no 1" is connected with AMP and CQG.

Computer "no 2" is connected with Mirus and Zenfire (and also with fxcm!)

Computer "no 1" it occured now that there is orange background with the message in concern.

How can this be an issue of my ISP when other datafeeds/connections work (green color). This I do not understand. Sorry.

Thanks
Tony

Hello,

Thanks for your reply.

I would still recommend following the previous steps. If this was a CQG issues then everyone with CQG would be getting this at the same time and there would be hundreds or thousands of reports of disconnects during the same time.
Resetting your modem/router for example could clear out some kinks in settings that would have issues.
This has to do with your connection to CQG and since your internet seems fine and many other users do not experience the disconnect at the same time you would need to work with your ISP with the IP address and Port information to resolve.

[NinjaTrader_Brandon]

Hello tonynt,

Thanks for your reply.

I can currently connect to CQG fully with out issue.
This isn't an issue of the internet not working, it is an issue with not being able to keep a good connection to the specific IP address and port. This would be something that your ISP would need to look into.

[gyoung]

Hey guys,
Thought I would let you know that I am also experiencing this same issue with CQG.
I have had AMP remote onto my computer but they cannot find the issue.
Turned off virus s/w today and still experienced lost connections multiple times.
Starting to get a little concerned.

Gary Young

[NinjaTrader_Brandon]

Hello Gary,

Thanks for your post.
If you have completed the steps below you will need to work with your ISP.

We realize that lost connections can be frustrating. A connection state between NinjaTrader and your broker/market data vendor is not dictated by NinjaTrader. The NinjaTrader application only reports the connection state as it is reported by the API you are connected through. NinjaTrader behaves like a radio receiver in that it receives signals from the connected server. If the signals are not coming through, the underlying broker/market data vendor API reports this to the NinjaTrader application which in turn reports this back to you. Once a loss of connection is reported, NinjaTrader or the underlying API will continuously try to re-establish a connection.

[lurefo]

Hi guys,

Same connections issues here with CQG. Currently with AMP I just switched from zenfire to CQG and it's a disaster. Both the data feed and the fills report are ridiculously slow with multiple freezings of 2/3 seconds during high volume times. It's definitely not a problem on my ISP side, I just tested my connection's bandwidth and latency and it's the same as usual...

I'll send an email to the support adress with the trace and log files and we'll see if there is a fix to that, otherwise I'll just switch back to zenfire.

Lurefo

[NinjaTrader_Brandon]

Hello lurefo,

I look forward to receiving your NinjaTrader log and trace files and CQG trace file to look into the cause of this on your end.

[sandman]

You said previously: "If this was a CQG issues then everyone with CQG would be getting this at the same time and there would be hundreds or thousands of reports of disconnects during the same time."

I experienced the same disconnection issue with CQG (AMP is my broker) multiple times this morning (European time that is though I use a Remote Server in the U.S.). I disconnected, then reconnected, it stayed on for a few minutes then disconnected again - over and over.

I could copy the trace or log files and send them in if that would help.

sandman