fxcm - lack of data

[tonynt]

Hello,

I´m happy that there is an improvement with fxcm data but when I connect to fxcm (with NT-servers for historical data) then I have a lack of data for the days I have not been trading (please see attached fxcm1.jpg).

When I do then reload all historical data then I have fxcm2.jpg. There is no lack of data in between, there is no chart at all

Thanks in advance.

Best regards
Tony

[NinjaTrader_Brandon]

Hello tonynt,

Thanks for your post.

Please try to reset your instruments and clear your cache.
To do this disconnect from any providers (FXCM) and go to Tools> Options> Data> Reset Instruments
Exit NinjaTrader and open the following directory in Windows
(My) Documents\NinjaTrader 7\db\cache
Delete the contents within this folder
Restart NinjaTrader and test

[tonynt]

Hello,

thank you for your reply. I have done so and EURUSD, GBPUSD and NZDUSD are correct now, but eg AUDUSD and GBPCHF its the same issue as before.

How can this work with some instruments and others not?

(when restarting Ninja same issue as then after having connecte to fxcm)

Thanks
Tony

Hello tonynt,

Thanks for your post.

Please try to reset your instruments and clear your cache.
To do this disconnect from any providers (FXCM) and go to Tools> Options> Data> Reset Instruments
Exit NinjaTrader and open the following directory in Windows
(My) Documents\NinjaTrader 7\db\cache
Delete the contents within this folder
Restart NinjaTrader and test

[NinjaTrader_Brandon]

Hello tonynt,

Thanks for your reply.

Please send your log and trace files to support[at]ninjatrader[dot]com so that we may look into this further.
You will find the log file on your PC in the (My) Documents > NinjaTrader 7 > Log folder.
The log file will be named "log.20130904.txt"

You will find the trace file on your PC in the (My) Documents > NinjaTrader 7 > Trace folder.
The trace file will be named "trace.20130904.txt"

Once located please send the files at attachments.
In the message put ATTN Brandon and provide a link to this forum topic.