data not showing

[lawrence124]

hi, i've connected to IB and trying to load the chart. Confirmed that the "load historical data if available" option is checked, after loading the chart, i checked data is in the db by checking the "edit data" in data manager

but, the chart is not showing anything...anything i missed ?? (it used to work before)

[NinjaTrader_Jason]

Hello Lawrence124,

Does it make a difference if you right click in the chart and select 'Reload All Historical Data'? If not, please disconnect IB and go to Control Center-->Tools-->Options-->Data-tab, click Repair DB. Restart NinjaTrader and check if the requested data is loaded.

If the issue remains, please exit NinjaTrader and go to C:\-->Users-->*Windows user account*-->Documents-->NinjaTrader 7-->db and delete the cache folder. Start NinjaTrader and check again.

[lawrence124]

hi, i notice that, every time i restart the ninjatrader, the "get historical data from server" option is unchecked

and, after i've done:
please disconnect IB and go to Control Center-->Tools-->Options-->Data-tab, click Repair DB. Restart NinjaTrader and check if the requested data is loaded.

when i restart ninjatrader, i would see the chart displayed correctly, but as soon i connect to the server and i see "loading data" in the main console, after "loading data", the bars in chart will disappear

[lawrence124]

oh, and i'm using Win 8, if it does matter, but, it was working before as i mentioned

[NinjaTrader_Jason]

Can you please send me your log and trace files, so I can investigate. Go to Control Center-->Help-->Mail to Support in NinjaTrader. Put 'Att Jason, data not showing' in the subject field and enable 'Log and trace files'.