stopped working error

[Cowboy]

just had a new hard drive installed, so I downloaded NT
now as I open it, I see the main gray splash screen.

it disappears then it says NT stopped working and nothing comes up after that.

[NinjaTrader_Kyle]

Hello Cowboy,

Thank you for your post.

Please contact me by email at Support AT NinjaTrader DOT com. In the message please include a link to this forum thread and a copy of today's trace file.

The trace file is a diagnostic file which can be found in the Documents > NinjaTrader 7 > Trace folder. I would need a copy of the 'trace.20130807.txt' file please.

[Cowboy]

Hello Cowboy,

Thank you for your post.

Please contact me by email at Support AT NinjaTrader DOT com. In the message please include a link to this forum thread and a copy of today's trace file.

The trace file is a diagnostic file which can be found in the Documents > NinjaTrader 7 > Trace folder. I would need a copy of the 'trace.20130807.txt' file please.

Kyle there is nothing in the Trace folder

[NinjaTrader_Kyle]

Hi,

Thanks for clarifying.

In this case, I'd like you to try simply reinstalling NinjaTrader. Please follow the steps listed below to completely uninstall and reinstall NinjaTrader:

1. Close all running applications.
2. Then from the Start menu select --> Control Panel --> Add and Remove Programs.
3. From Add and Remove Programs select NinjaTrader 7 and click Remove.
4. Then manually delete the folder "NinjaTrader 7" located under Start --> My Documents.
5. Delete any NinjaTrader installation files. This can be done by going to Start --> My Computer --> Search button --> search for (NinjaTrader*) --> select Local C Disk and then press search.
6. Then you will need to clear your internet browser cache and history. You will clear this from within your internet browser (with IE, Tools-->Options, delete cookies and files, clear history).
7. Reboot your machine.
8. Once these steps are completed, download NT7 from the link below:
   Download
   

Please let us know if you are able to get up and running after the reinstall.

[Cowboy]

followed all the steps and still the same error
this time i found the trace file and emailed it to you as u requested -
trace folder is in a different location through parallels, Computer/home on psf Z/documents/trace/

i am using parallels win 7 on a mac