at night there was a failure

[kilnart]

leave the computer on overnight, and it has entered sleep mode enabled ninjas. What happened is a failure, now I can add quotes today from the opening. And those quotes that came at the time of the terminal while I was working in the morning, after a reboot ninja vanish. And it turns out that I have only yesterday and all of today's quotations drawn begin anew. I explained as I could, but I think the meaning is clear. Really looking forward to help those in support of the provider addressed, there are silent, I do not know what to do. http://clip2net.com/s/5wt9ri

[NinjaTrader_Jason]

Hello kilnart,

Am I correct you connect to CQG in NinjaTrader?

Unfortunately there seems to be an issue with the historical data server. I can reproduce missing historical data on my end and other customers experience it as well. I experience missing data for 6B, 6C, 6E, CL and YM.

We have reported the issue to our server management team. Once there is news regarding the matter, we will let you know.

[fx.practic]

Have same proble on CL 09-13, CQG

[NinjaTrader_Jason]

Can you please restart NinjaTrader and connect to CQG. Subsequently check if the missing data is loaded.

[postal9864]

I have no CL data for today, Aug 7 on cqg and ninjatrader, reload historical does nothing.

[NinjaTrader_Kyle]

Hello,

I was able to access data here through our CQG test account.

Which contract are you requesting data for? (10-13, for example)

[postal9864]

I tried both 10-13 and 9-13 but I am using 9-13, I also exited and restarted Ninjatrader and reconnected and still no CL data for Aug 7. My last data point on CL is Aug 6th at 17:14 no data after that.

[postal9864]

ok now its working.

[lemon4ik]

Hi. I have same problem. I have no CL data for today, Aug 8 on cqg and ninjatrader, reload historical does nothing.

[NinjaTrader_Jason]

Hello lemon4ik,

Can you please disconnect CQG and go to Control Center-->Tools-->Options-->Data-tab, click Repair DB. Restart NinjaTrader and check if the requested data is loaded.

If the issue remains, please exit NinjaTrader and go to C:\-->Users-->*Windows user account*-->Documents-->NinjaTrader 7-->db and delete the cache folder. Start NinjaTrader and check again.

[lemon4ik]

No... It doesn't help. It doesn't work with CL, YM, 6E but NQ looks fine.

[NinjaTrader_Jason]

When I test these instruments on my end, I do load historical data for today.

Can you please send me your log and trace files, so I can investigate. Go to Control Center-->Help-->Mail to Support in NinjaTrader. Put 'Att Jason, at night there was a failure' in the subject field and enable 'Log and trace files'.

[lemon4ik]

I cannot send mail to support...

[NinjaTrader_Jason]

Can you please send me your log and trace files manually to support[at]ninjatrader[dot]com. Log and trace files can be found at the following locations. Please attach them in your email.

C:\-->Users-->*Windows user account*-->(My) Documents--> NinjaTrader 7--> Log--> log.20130808 for today. (log.yyyymmdd for any other date)

C:\-->Users-->*Windows user account*-->(My) Documents--> NinjaTrader 7--> Trace--> trace.20130808 for today. (trace.yyyymmdd for any other date)