downloading - license key wont take

[Cowboy]

im having to download the software again coz i have a new hard drive (replacement).
when I put in my license key, it says 'processing your request', but nothing ever happens.

[NinjaTrader_Brandon]

Hello Cowboy,

Thanks for your post.

If you have an anti virus/firewall installed please add NinjaTrader to it's exceptions list.
You will need to exclude the following directories.
C:\Program Files (x86)\NinjaTrader 7 or C:\Program Files\NinjaTrader 7
(My) Documents\NinjaTrader 7

Once complete try to restart and test NinjaTrader once again.

[Cowboy]

Hello Cowboy,

Thanks for your post.

If you have an anti virus/firewall installed please add NinjaTrader to it's exceptions list.
You will need to exclude the following directories.
C:\Program Files (x86)\NinjaTrader 7 or C:\Program Files\NinjaTrader 7
(My) Documents\NinjaTrader 7

Once complete try to restart and test NinjaTrader once again.

Thanks — two things -
first, how do you make an exception?
2nd - i cannot even download the software to my computer - NT website does not complete the process after I put in the license key

[NinjaTrader_Brandon]

Hello Cowboy,

Thanks for clarifying this is during the download process.
Adding exceptions to the NinjaTrader program would not be necessary at this time.

Are you connecting to the internet at a home or business location?

[Cowboy]

Hello Cowboy,

Thanks for clarifying this is during the download process.
Adding exceptions to the NinjaTrader program would not be necessary at this time.

Are you connecting to the internet at a home or business location?

I am connecting to the internet from my home
Trying to download again, now it says invalid license key

[NinjaTrader_Kyle]

Hello Cowboy,

Please contact me at Support AT NinjaTrader DOT com so that I can provide you with an alternate link. Please include a link to this forum thread with your message.

[Cowboy]

kyle I used another license key and it works
I downloaded the software again
thanks for all your help