Pop-up Menu items to place trade are missing

[mcatmull]

This has happened to me several times so I am hoping it has happened to others for selfish reasons (NOTE: Normally I would not wish pain and suffering on anyone).

I believe this happens when I am attempting to Replay Market Data. The options for placing various limit/stop orders disappear from the pop-up/context menus.

I have attached a screenshot to show what I am talking about.

Somehow it comes back after unknown steps (possibly a reboot of the computer).


Please help!

[mcatmull]

I was not real clear in the pic I attached so here is a bit more clear (hopefully).


Also, I have tried the following:

1. Restart NT
2. Recreate the workspace.

[mcatmull]

I just thought of something else from a prior instance of this problem but that does not make sense to me. I "think" I was told that I have to "Replay" data when the market is open and I am not able to do this sort of thing on the weekend.

Hopefully I am not remembering correctly. If I am remembering correctly, I think this is a bit too much "big brother" trying to ensure orders are not placed "off hours". More importantly though is this should NOT be in effect if using the Market Replay connection.

[mcatmull]

I have additionally tried the following (continuing from the previous list):

3. Restored from a previous backup
4. Deleted “_Workspaces.xml” file and restarted NT.
5. Created a new chart without any template attached. Still no submenu for placing limit/stop buy/sell orders

[mcatmull]

Since this has happened before, I am attempting to document everything. I am also working with NT Support via email. Below are .MHT file representation of the email response just given and the associated picture which does not appear in the file.

[mcatmull]

Interesting to know, the pop-up/context menu just re-appeared. In answering NT Supports email, I had left the "Market Replay" running. At some point it utilized an indicator with a sound file which brought my attention back to NT. Out of curiosity (or habit), I checked the pop-up/context menu and voila it was there.

While I definitely don't think the problem is solved (i.e., I don't know the cause and I don't know how it magically was resolved), I am happy the options are back.

[NinjaTrader_Kyle]

Hello,

Thank you for your posts.

Please select CL 09-13 in the Orders tab of the Control Center window. Do you see updates to the bid, ask and last price fields or is 'n/a' shown?

[mcatmull]

Yes updates are occuring

[NinjaTrader_Kyle]

Hello,

Does the chart update in real-time as well?

[mcatmull]

Yes. Please see my latest reply before your initial reply. "Stuff" is now working. The problem is as I stated:

I don't know the cause and I don't know how it magically was resolved

While I wanted to do some serious backtesting on an idea I had this weekend, I spent the majority it firstly looking for the solution again and secondly then having to attempt to the backtesting manually.

[mcatmull]

Being a former coder for a living, I always hated the situations where the "bug" was not easily repoducible. That being said is there some sort of code attached to the pop-up/context menu whereby it would turn off some of the menu options. Possibly for non-paid NT users.

[NinjaTrader_Kyle]

Hello,

Not in cases where it was possible to enable the Chart Trader inteface itself which I believe is enabled in the images you've provided.

[mcatmull]

As an aside (but related), Do I need to find the appropriate contract for the date(s) I am "replaying". In other works if I want to test the month of July on the CL futures contract. Do I need to find the two contacts so assignment will not occur (i.e., I believe CL 07-13 for the first 20 or so days and then CL 08-13 for the remainder of the month)?

[mcatmull]

Great!!! The problem is back again!!!

I did notice the screen momentarily flash blank. When the chart returned (in less than a second), it stopped updating.

Now, the chart is not updating and the Bid/Ask fields are missing.

[mcatmull]

Okay, it is back again. Whew!! All I did (which I was sure I had done the previous time) was to re-download the data and re-connect to the replay data.