Login failed?

[Martinoc]

I'm having continual problems logging-in/connecting to my Zen-Fire/Mirus feed.

I've tried turning-off my firewall to test for a block & also ensured that NT is included on my "allow" settings, all with no joy.

Obviously, my internet connection is working, or I wouldn't be able to post this question.

What's next, or are the servers down?

Thanks,

Martin

[bce111]

I'm with Mirus too and have the same connection. My account worked fine yesterday, but this morning I'm getting the same message. "Login failed: please check your account connection parameters and your internet connection." These are fine and the license key is entered correctly. Is Zen-Fire down Saturday? I wanted to update the data in my charts through the close yesterday. Thanks.

[NinjaTrader_CalH]

Martinoc and bce11,

Thank you for posting.

Zen-Fire is currently doing server maintenance this weekend and will be unavailable to connect to.

We will let you know when we have been notified when the servers are back online.

Thank you for your patience

[bce111]

I thought that's maybe what it was. It's okay now. Thanks, Cal.

[d473n]

I had the same problem over the weekend and still haven't been able to connect. Re installed nt, contacted Mirus they said everything is fine on their end. Haven't changed a thing in like 4 years so I don't know why all of a sudden.

[NinjaTrader_Kyle]

Hello,

Sorry to hear of the continued issues.

Please contact me by email at Support AT NinjaTrader DOT com.

In the message please include a link to this forum thread and a copy of today's trace file.

The trace file is located in the Documents > NinjaTrader 7 > Trace folder. I would need the 'trace.20130716.txt' file.

[sledge]

I had the same problem over the weekend and still haven't been able to connect. Re installed nt, contacted Mirus they said everything is fine on their end. Haven't changed a thing in like 4 years so I don't know why all of a sudden.

Which version of NT are you using?

Did you upgrade as required? (sorry, mandatory Question in this situation)

[bluewave]

I am having same issue - I have 3 Zenfire logins on different pc's - none of them work and they all get the same error - see attached

[NinjaTrader_CalH]

BlueWave,

Please ensure you have the latest release of NinjaTrader, Help > About (7.0.1000.14)

If you do not, please upgrade to the release 14.

To upgrade to NinjaTrader version 7.0.1000.14 please follow the link below

http://www.ninjatrader.com/download-registration.php

Under Current User paste your license key

You can locate your license key under Help> License key

Select Download NinjaTrader

Download Version 7.0.1000.14 (Current)

Before running the installer ensure NinjaTrader is closed

Let me know if I can be of further assistance.

[bluewave]

Cal,

I am running the latest version. Mirus support logged on to my pc and checked certificates, permissions etc. and could not fix the problem. I also re-booted my router, turned off all firewalls and tried, but no change...

[NinjaTrader_CalH]

Hi BlueWave,

Please send a request by going to Help > Mail to support.

Put ATTN Cal in the subject and mention this thread.

[d473n]

Which version of NT are you using?

Did you upgrade as required? (sorry, mandatory Question in this situation)

Yes this is the latest version of NT.

[d473n]

Hey Kyle Or Cal, I emailed support with 'ATTN Kyle' as subject and attached my trace file, it has been a couple days and haven't got a response. Please get back to me, I've lost a week of not being able to connect and need to get this resolved. Thanks

[NinjaTrader_CalH]

Hi D473n,

I have unfortunately not seen anything come in.

Can you please resend one, Help > Mail to Support.

This time put ATTN Cal in the subject and reference this post.

Thank you for your patience.

[moinina]

Exact situation as bce111 and Martinoc- login failed for the last 5 days!