SuperDOM Order incorrectly executed

[trader_rick]

Hi guys,

I had a long position open in ES 09-13 in SuperDOM. Currently there was an open sell limit order at 1670.50. OCO was active. I decided to add a stop at 1668 using Ctrl+Alt+L-click which I have successfully done before. A sell limit order for 1668 was executed instead which got filled immediately without the usual confirmation screen, exiting my position at 1669.50.

This is most discomfiting as I've never had this happen to me before. I don't know if you can shed any light on the matter.

[NinjaTrader_ChelseaB]

Hello trader_rick,

I'd be happy to investigate this for you.

I'll need your log and trace files.

In the NinjaTrader Control Center please click Help -> Mail to support...

Enter your email address, then in the "Please enter any information...." box please write Attn: Chelsea #880815.

Keep the Log and trace files option checked. (do not change)

Then click Send.

I look forward to receiving the files.

[trader_rick]

Thanks Chelsea. I've sent the files as requested.