Unable to retrieve data ... after upgrade .14

[DaveKoterov]

Hello,
after last upgrade to 14th which I did before yesterday .... when I start NT and I have got open a few charts .... pop up window shows me "Error on loading chart data for "ES 09-13" Globex: Unable to retrieve data". And when I look to chart ... last day I see day 12.6. 2013 and new candle from now .... Could you help me ... bye Dave

[NinjaTrader_Jason]

Hello Dave,

Can you please send me your log and trace files. Go to Control Center-->Help-->Mail to Support in NinjaTrader. Put 'Att Jason, Unable to retrieve data ... after upgrade .14' in the subject field and enable 'Log and trace files'.

[DaveKoterov]

Hello Jason,
thank you. I try to send you what you want, but it doesn´t work. I clicking on "send" button but it doesn´t work (send). Do you have any idea? Thank you Dave

[NinjaTrader_Matthew]

Dave,

Based off the behavior you have reported in post #1 and #3, there may be some files that did not update properly when you perform the upgrade.

You can easily and safely resolve this error by reinstalling the core components of NinjaTrader.

Please follow the steps listed below to repair your current installation of NinjaTrader.
Please note that following the steps below will not impact your charts, workspaces, custom indicators or any other NinjaTrader settings. This will simply repair the core components of NinjaTrader that may need to be reinstalled.


1. Close all running applications.

2. Then from the Start menu select --> Control Panel --> Add and Remove Programs.

3. From Add and Remove Programs select NinjaTrader 7 and click Remove.

4. Then you will need to clear your internet browser cache and history. You will clear this from within your internet browser (with IE, Tools-->Options, delete cookies and files, clear history).

5. Reboot your machine.

6. Once these steps are completed, download NT7 from the link below:


* http://www.ninjatrader.com/download-registration

Please let me know if you need further assistance.

[DaveKoterov]

Thank you very much! Every is OK Have a nice day David