CQG Connection Issue

[snusnufreak]

Greetings,

For some reason I'm not seeing current prices in Ninjaterminal with CQG connection, I'm also not seeing sim101 account, neither am I able to reaload historical data. All the charts stopped loading at 5/11 (11th of may).

I tried to restart NT, but now I'm not even able to log back in - it just won't start. Startup screen appears, but then nothing happens.

Please help me fix this issue

I've attached screens.

Thank You!t

[NinjaTrader_Jason]

Hello snusnufreak,

Can you please send me your log and trace files, so I can investigate. Log and trace files can be found at the following locations. Please attach them in the email and send it to support[at]ninjatrader[dot]com. Put 'Att Jason, CQG Connection Issue' in the subject header.

C:\-->Users-->*Windows user account*-->(My) Documents--> NinjaTrader 7--> Log--> log.20130516 for today. (log.yyyymmdd for any other date)

C:\-->Users-->*Windows user account*-->(My) Documents--> NinjaTrader 7--> Trace--> trace.20130516 for today. (trace.yyyymmdd for any other date)

[snusnufreak]

Jason, I've done what you've asked, will wait for reply. Thank you.